Bianca Florio
Narre Warren ,VIC
Summary
I am a Detail-oriented team player with strong organizational skills. The ability to handle multiple projects simultaneously with a high degree of accuracy.
Experience:
• Banking, Personal and Business - NAB
• Health Insurance - Bupa Australia
• Construction Bookkeeping and Admin- Hamdig Excavations
• Verification - Casey Block services
• TV, Commercial, Theatre and Wedding Hair and Makeup services - Bianca's Hair and Makeup. Diploma of Specialist Makeup.
Personal attributes:
- A warm, friendly & personal approach
- Professional communication skills, both written & verbal
- Exceptional levels of customer service face to face, over email and phone
- Basic MS Office skills
- Excellent organisational skills
- Strong attention to detail
Certificates:
*First Aid trained
*Working with Children card
*White Card for construction- Nationally recognised. Official Victorian Card issued by Worksafe Australia.
Letter of reference from previous employer and willing references from employers from past employment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
On-Boarding Officer
CASEY BLOCK SERVICES
12.2017 - 03.2023
- Reviewing customer applications and documentation including Identification
Customer Consultant
Bupa
02.2008 - 05.2016
- Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
- Managed high service volumes, maintaining exceptional service standards while efficiently handling customer concerns.
- Assisted in the development of training materials for new hires, improving overall team performance and knowledge.
- Conducted detailed analysis of customer data to identify trends and recommend targeted marketing strategies for increased revenue growth.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Provided expert guidance on products and services, helping customers make informed decisions that best suited their needs.
- Processing of customer Health, Home and Car insurance claims.
- Meeting and exceeding KPI's.
- Informing customers of the Medical and Hospital system, Medicare and rehabilitation services.
- Helping customers find medical and dental providers across Australia.
- Covering manager duties when management was on leave.
- Training new staff.
NAB Credit Card Insurance Specialist
Salmat
02.2006 - 03.2008
- Providing NAB credit card insurance to existing NAB credit card holders.
- Explaining benefits and terms and conditions of NAB credit card insurance program.
Business Banking Specialist
NAB
09.2002 - 06.2006
- Opening and closing bank accounts for customers.
- Processing transactions.
- Explaining services offered to customers.
- Identifying customer needs and recommending products and services.
- Cashing cheques and cash and paying correct amounts into customer accounts.
- Recording transactions, verifying customer records and receipts.
- Balancing and lodging discrepancies.
- Providing customer service over online and over the phone.
- Finding potential sales while assisting with general enquiries, such as business loans, insurance and property management.
Education
Hallam VCE
Hallam12.2011
Skills
- Customer Service
- Organization and Time Management
- Money Transfer Systems
- Customer Relationship Development
- Account Updating
- Phone Inquiries
- Deposit and Withdrawal Management
- Call and Email Handling
- Credential Checking
- Regulatory Compliance
- Special Requests
- Employee Security Training
- Administrative Duties
- Active Learning
- Team Cooperation
- Client Rapport-Building
- Fraud Monitoring
- Referral Generation
- Staff Assistance
- Recordkeeping Compliance
- Information Updates
- Office Cleaning
- Data Security and Validation
- Pleasant and Personable
- Manage Customer Accounts
- Sorting and Filing
- Identity Verification
- Transaction Error Identification
Certification
I am currently studying online, for my Diploma of Business and Business Management and Leadership, Nationally Recognised Diploma level qualification in line with Australian qualification Framework standards.
Timeline
On-Boarding Officer
CASEY BLOCK SERVICES
12.2017 - 03.2023
Customer Consultant
Bupa
02.2008 - 05.2016
NAB Credit Card Insurance Specialist
Salmat
02.2006 - 03.2008
Business Banking Specialist
NAB
09.2002 - 06.2006
Hallam VCE
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