Bianca Howard
Rivervale,WA
Summary
I am an experienced youth support professional with a strong background working with children and young people from pre-kindy to Year 12 across educational and residential settings. I am passionate about creating positive, engaging, and supportive environments where young people feel safe, valued, and able to connect.
Through my roles, I have supported individuals with diverse emotional, behavioural, and well-being needs, building strong relationships through empathy, consistency, and effective communication. I have experience facilitating one-to-one and small group interactions, supporting engagement, and adapting approaches to meet a wide range of ages and needs.
I bring a warm, proactive, and organised approach, with the ability to remain calm under pressure, manage competing priorities, and contribute positively within team environments. I am committed to making a meaningful difference in the lives of young people by fostering connection, confidence, and positive experiences.
Overview
9
9
years of professional experience
Work History
Boarding Supervisor
Aquinas College
12.2024 - Current
- Support the well-being and pastoral care of 60+ boarding students (Years 8–12), coordinating routines and activities within a residential environment.
- Build strong, positive relationships with young people, acting as a warm, approachable, and consistent support person.
- Monitor student well-being and engagement, identifying concerns early and responding with empathy and adaptability.
- Coordinate daily routines, including evening activities and supervision, ensuring smooth operations and student engagement.
- Facilitate positive interactions and support social connection within a group setting, promoting inclusion and a sense of belonging.
- Respond to conflict and challenging situations calmly, using effective communication and de-escalation strategies.
- Work collaboratively with boarding, teaching, and wellbeing staff to support young people with diverse needs.
- Liaise with parents and caregivers, communicating updates professionally and building positive relationships.
- Contribute to a safe, inclusive, and well-organised residential environment that promotes connection, routine, and positive experiences.
- Maintain accurate documentation and reporting of student wellbeing and behavioural observations with strong attention to detail.
- Administer and coordinate the distribution of prescribed medications, maintaining accurate records and ensuring compliance with organisational procedures.
Education Assistant
Aquinas College
01.2023 - Current
- Support students with diverse academic, emotional, and behavioural needs while coordinating day-to-day learning activities and routines.
- Contribute to the development and implementation of Individualised Education Plans (IEPs), supporting planning, organisation, and follow-through of individual learning and wellbeing goals.
- Facilitate one-to-one and small group activities, promoting engagement, emotional regulation, and positive social interaction.
- Build strong, positive relationships with students through warm, confident communication and consistent support.
- Support students experiencing behavioural and emotional challenges, remaining calm under pressure and adapting approaches to meet individual needs.
- Respond to escalations using de-escalation strategies, maintaining a safe and supportive environment.
- Maintain a structured, inclusive, and well-organised classroom environment that supports engagement and routine.
- Collaborate with teachers and multidisciplinary staff to coordinate support strategies and adapt learning materials for diverse needs.
- Monitor, document, and report student progress and behavioural observations with strong attention to detail and accuracy.
- Manage classroom resources, schedules, and daily tasks, demonstrating organisation, initiative, and the ability to prioritise competing demands.
Sales Consultant Team Leader
Pandora
10.2020 - 12.2025
- Delivered personalised, high-quality customer service through active listening, rapport building, and professional communication.
- Provided product guidance and tailored recommendations to meet individual customer needs and preferences.
- Managed customer enquiries and concerns in a calm and solution-focused manner, maintaining positive customer experiences.
- Worked collaboratively within a team to meet daily sales targets and KPI expectations in a fast-paced retail environment.
- Supported store leadership responsibilities, including opening and closing procedures and maintaining store security.
- Maintained store presentation through stock management, organisation, and visual merchandising to uphold brand standards.
Education Assistant
Assumption Catholic Primary School
08.2021 - 12.2022
- Maintained student safety across classroom and playground settings by proactively monitoring behaviour, movement, and potential safety risks.
- Supported positive and inclusive classroom environments that encourage engagement, wellbeing, and respectful behaviour.
- Provided individualised academic, behavioural, and emotional support to students with varying needs.
- Delivered one-to-one and small-group learning support to reinforce key learning concepts and promote student confidence.
- Observed and recorded student behaviour, learning progress, and intervention outcomes to support staff communication and student support planning.
- Assisted with classroom organisation, administrative tasks, and the handling of confidential student documentation.
- Designed and facilitated age-appropriate activities that promote social skills, emotional development, and collaborative learning.
- Supported behaviour guidance strategies to help students develop emotional regulation and positive peer interactions.
Jewelley Consultant
Andrew Ralph's Diamond Jewellers
10.2016 - 01.2020
- Provided attentive, high-quality customer service, responding to client needs with professionalism, discretion, and care.
- Built strong client relationships and trust while assisting with high value and emotionally significant purchases.
- Assisted customers with bespoke jewellery design, collaborating on custom pieces using CAD design software.
- Maintained premium in-store presentation through visual merchandising and curated window displays.
- Represented luxury jewellery brands while contributing to team sales performance and client satisfaction.
Education
Bachelor of Psychological Science -
Federation University Australia
Online07-2028
Certificate IV in Education Support (Additional Needs) -
North Metropolitan TAFE
Perth, WA10-2024
Certificate III in Education Support -
North Metropolitan TAFE
Perth, WA10-2021
Skills
- Youth engagement and relationship building
- Facilitating one-to-one and small group activities
- Strong interpersonal and communication skills
- Building rapport with diverse young people and families
- Organisation, coordination, and task prioritisation
- Planning and supporting activities and daily routines
- Adaptability and ability to remain calm under pressure
- Emotional support and wellbeing-focused approaches
- Problem-solving and initiative in dynamic environments
- Attention to detail in documentation and reporting
- Teamwork and collaboration in multidisciplinary settings
- Cultural awareness and inclusive practice
- Confidentiality, safeguarding, and duty of care
- Medication administration and record keeping
- Microsoft Office and digital reporting systems
References
Nicole Monzu
Head of Junior School, Aquinas College
Phone: 9450 0600
Antony Makovich
Head of Pinderboor Boarding House, Aquinas College
Phone: 0406 310 210
Timeline
Boarding Supervisor
Aquinas College
12.2024 - Current
Education Assistant
Aquinas College
01.2023 - Current
Education Assistant
Assumption Catholic Primary School
08.2021 - 12.2022
Sales Consultant Team Leader
Pandora
10.2020 - 12.2025
Jewelley Consultant
Andrew Ralph's Diamond Jewellers
10.2016 - 01.2020
Bachelor of Psychological Science -
Federation University Australia
Certificate IV in Education Support (Additional Needs) -
North Metropolitan TAFE
Certificate III in Education Support -
North Metropolitan TAFE