Bianca Nicola
Prahran,VIC
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organisational skills eager to women’s fashion wholesale Account manager position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Personal Assistant to Commercial Developer
SMA Projects Australia
08.2022 - 08.2024
- Assisted in planning and coordinating events, from small meetings to large corporate gatherings.
- Accompanied clients to appointments and arranged transportation.
- Coordinated travel arrangements, including flights, accommodations, and itineraries.
- Maintained confidential files related to personnel records or other sensitive information.
- Screened telephone calls and inquiries and directed as appropriate.
- Performed calendar management and scheduling of appointments for the executive.
- Sorted mail received daily for distribution throughout the office.
- Purchased and managed inventory of office and personal supplies, ensuring availability and cost-effectiveness.
- Organized travel arrangements, including flights, transportation, and accommodation.
Personal Assistant
MAB Corporation
04.2022 - 08.2024
- Assisted in planning and coordinating events, from small meetings to large corporate gatherings.
- Accompanied clients to appointments and arranged transportation.
- Coordinated travel arrangements, including flights, accommodations, and itineraries.
- Maintained confidential files related to personnel records or other sensitive information.
- Screened telephone calls and inquiries and directed as appropriate.
- Performed calendar management and scheduling of appointments for the executive.
- Sorted mail received daily for distribution throughout the office.
- Purchased and managed inventory of office and personal supplies, ensuring availability and cost-effectiveness.
- Organized travel arrangements, including flights, transportation, and accommodation.
Digital Marketing /wholesale Assistant Manage
Oh Holly
10.2021 - 10.2022
- Compiled accurate data entries, created comprehensive reports, and developed efficient tracking systems.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Compiled and arranged resources to facilitate operations.
- Passionate about delivering high standard in customer service
- Possesses excellent communication and people skills
- Has the ability to build strong, long-term relationships with customers
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Facilitated team-building activities, enhancing team cohesion and morale.
Psychiatric Nurse
Alfred Hospital
02.2012 - 10.2017
- Provided direct care to psychiatric patients in an acute inpatient setting.
- Assessed patient needs and individualized treatment plans accordingly.
- Administered medication,as needed
- Initiated crisis intervention techniques to de-escalate potentially dangerous situations.
- Maintained accurate records of patient progress, treatments, medications, and any changes in condition.
- Observed patient behaviour eg assess their mental state and identify potential risks or safety concerns.
- Participated in multidisciplinary team meetings about the patient’s ongoing care
- Implemented safety protocols such as suicide prevention measures when necessary.
- Monitored patients prescribed psychotropic medications to assess medications' effectiveness and side effects.
- Handled vital sign monitoring,
- assessments patient behaviour.
- Promoting recovery and reducing compliance issues.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Responded to emergency situations
Salon Coordinator
Kiki Melbourne Hair Extensions
07.2019 - 09.2021
- Greeted customers and provided them with salon services.
- Administration for the salon
- providing excellent customer service.
- Answered incoming calls promptly
- Organized inventory of supplies needed for daily operations of the salon.
- Performed cash handling duties such as accepting payments, issuing receipts, and balancing cash drawers at the end of each shift.
- Managed appointment bookings through multiple channels like phone, email or walk-in customers.
- Monitored stock levels
- Updated software systems regularly with accurate information related to clients' profiles,.
- Open and close salon of a morning and night
- Addressed customer complaint and concerns promptly and accordingly
- Managed media campaigns and schedules from inception to completion.
Salon Receptionist
Masci
02.2006 - 09.2011
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Provided information about services, products and prices to customers.
- Scheduled appointments using salon software system.
- Maintained up-to-date records of customer visits and purchases.
- Ensured all areas of the salon were clean and organized at all times.
- Assisted stylists with client check-in and check-out procedures when needed.
- Resolved customer complaints in a professional manner.
- Managed the front desk area by ensuring that it was always neat and presentable.
- cash handling as well as accepting payment from clients, processing credit cards transactions or issuing refunds as necessary.
- Responsible for opening and closing the reception area each day according to set guidelines.
- Completed basic administrative work
- Reported major concerns or deterioration in client's mental or physical condition to supervisor immediately.
- Created, edited, and published content for social media channels.
Education
Postgraduate Degree - Psychiatric Nurse
RMIT
Alfred Hospital03-2013
Bachelor of Science - Nursing
Deakin University
Burwood02-2012
Skills
- Excellent verbal and communication skills
- Attention to detail
- Strong work ethic
- Excellent customer service
- Multitasking and organization
- Staff management
- Database entry
- Task prioritization
- Professional phone etiquette
- Social media savvy
- Strong communication skills
- Strong problem solver
- Creative thinking capacity
- Appointment scheduling
- Exceptional organization
- Valid Driver's license
- Administrative support
- Professional and mature
- Scheduling
- Microsoft office proficiency
- Client satisfaction
- Client relations
- Calendar management
- Training staff
- Business correspondence
- Business development
- Product development
- Tech-savvy nature
- Vendor relationship management
- Account management
- Invoice processing
Timeline
Personal Assistant to Commercial Developer
SMA Projects Australia
08.2022 - 08.2024
Personal Assistant
MAB Corporation
04.2022 - 08.2024
Digital Marketing /wholesale Assistant Manage
Oh Holly
10.2021 - 10.2022
Salon Coordinator
Kiki Melbourne Hair Extensions
07.2019 - 09.2021
Psychiatric Nurse
Alfred Hospital
02.2012 - 10.2017
Salon Receptionist
Masci
02.2006 - 09.2011
Postgraduate Degree - Psychiatric Nurse
RMIT
Bachelor of Science - Nursing
Deakin University
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