Bianca Robertson
South Morang,VIC
Summary
A hardworking and passionate student studying psychology at La Trobe University, who is seeking a casual position with the opportunity to apply current knowledge that has been learnt in university and gain experience in the field of mental health.
A strong-minded, well-spoken and dependable candidate successful at managing multiple priorities with a positive and motivated attitude. Tech-savvy and extremely confident using computer software/ applications with ease (word/Excel).
Willingness to take on any added responsibilities or challenges to meet team goals with a smile and is always prepared and excited to learn new skills every day.
Compassionate student with a strong dedication to helping individuals in need of mental health support. Possesses a deep understanding of mental health and psychological sciences/ interventions with the ability to utilize knowledge to assist individuals in managing mental health challenges.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Sunglass Hut - Luxottica
05.2022 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Trained staff in risk management policies and monitored compliance to control company liability.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Regularly called customers to organise the most effective time frame for them to come to pick up their click-and-collect orders
- Answered questions about all store policies and addressed customer concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Daily phone call engagement
- Daily computer application utilization with Word, Excel, and Gmail, working with various spreadsheets every day.
- De-escalated challenging/ difficult customer situations to ensure the safety of myself and co-workers.
Waitress
The groove train epping
01.2018 - 07.2023
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Provided exceptional service to high volume of daily customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Picker Packer
linfox coles NDC
01.2022 - 04.2022
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Picked products by matching numbers and product descriptions using voice audio headset.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Limited damage to products and orders by using care when choosing items.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment
- Worked fast to meet assigned daily picking quotas
Education
Bachelor of Science - Psychological Science
La Trobe University
Bundoora VIC07.2024
Year 12 VCE Graduate -
St Monicas College
Epping, VIC12.2020
Skills
- Dependable and reliable
- Relationship management
- Complaint Management
- Time Management
- Problem Solving
- Active Listening
- De-escalation Techniques
- Behavior Management
- Emotional Intelligence
- Service prioritization
- Customer and Client Relations
- Microsoft Dynamics
- Great organization skills
- Driven to exceed in learning new things
- Peer Support
Timeline
Retail Sales Associate
Sunglass Hut - Luxottica
05.2022 - Current
Picker Packer
linfox coles NDC
01.2022 - 04.2022
Waitress
The groove train epping
01.2018 - 07.2023
Bachelor of Science - Psychological Science
La Trobe University
Year 12 VCE Graduate -
St Monicas College
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