Bianca Savannah
Melbourne,VIC
Summary
Dedicated and detail-oriented professional with a proven track record in customer service and administration. Strong organizational skills, exceptional communication abilities, and a commitment to delivering high-quality results. Ready to excel in a dynamic work environment.
Developed strong interpersonal and customer service skills in bustling cafe environment, ensuring high level of satisfaction and loyalty. Demonstrated ability to handle multitasking and work efficiently under pressure, maintaining quality and consistency. Seeking to transition into new field where these skills can be effectively utilized and further developed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cafe Assistant
Margo's Cafe and Fine Chocolateria
05.2025 - Current
Peer Mentor
RMIT University
03.2025 - Current
- Mentored peers in academic strategies, enhancing understanding and engagement in coursework.
Fast Food Worker
Guzman y Gomez
11.2021 - Current
- Demonstrated strong communication skills, ensuring accurate order processing and customer satisfaction.
- Successfully trained new team members on proper procedures and customer service techniques.
- Efficiently operated cash register, handling high-volume transactions accurately and quickly.
Cafe Assistant
Phil's Pies and Pastries
10.2024 - 02.2025
- Assisted in daily operations, ensuring smooth service and customer satisfaction.
- Managed inventory, restocking supplies to maintain optimal levels for café efficiency.
- Trained new staff on café protocols, enhancing team performance and service quality.
- Implemented cleanliness standards, improving overall hygiene and presentation of the café environment.
Waitress
The Rise Cafe
11.2023 - 03.2024
- Demonstrated exceptional customer service skills, ensuring guest satisfaction and repeat business.
- Proficient in taking orders accurately and efficiently in a fast-paced restaurant environment.
- Successfully upselled menu items.
Retail Worker
Ally Fashion
10.2022 - 04.2023
- A skilled retail worker organizes and accurately shelves stock, maintains a clean stockroom, follows FIFO procedures, and uses inventory systems to track product levels.
Education
Bachelor of Science (Chemistry Major) - STEM
RMIT
07-2027
VCE Certificate - undefined
Hillcrest Christian College
Clyde North, VIC01.2023
Skills
- Customer service
- Sales
- Cash handling
- Teamwork
- Communication
- Problem-solving
- Organizational Skills
- Time Management
- POS system operation
- Staff supervision
Certification
- RSA
- Barista Trained
- Food Handling Certificate
Timeline
Cafe Assistant
Margo's Cafe and Fine Chocolateria
05.2025 - Current
Peer Mentor
RMIT University
03.2025 - Current
Cafe Assistant
Phil's Pies and Pastries
10.2024 - 02.2025
Waitress
The Rise Cafe
11.2023 - 03.2024
Retail Worker
Ally Fashion
10.2022 - 04.2023
Fast Food Worker
Guzman y Gomez
11.2021 - Current
VCE Certificate - undefined
Hillcrest Christian College
Bachelor of Science (Chemistry Major) - STEM
RMIT