Bianca Stevens
Grays Point,New South Wales
Summary
A proactive team player with strong time management skills, committed to maintaining confidentiality and fostering positive relationships in a fast-paced environment.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
24
24
years of professional experience
Work History
Receptionist
UBS Bank - Outsourced With Williams Lea
Sydney, NSW
10.2006 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Attend to the needs of corporate clients throughout the day
- Schedule in meetings in EMS ( meeting room booking system) 25 meeting rooms.
- Coordination of meeting rooms and formal and buffet luncheons, seminars, presentations and video conferences
- Liaison with catering and IT staff on a ongoing basis with changes and amendments to any bookings
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Improved workflow by introducing more efficient document handling and organization practices.
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Receptionist
Deutsche Bank - Outsourced With Outsource Aust
Sydney
11.1997 - 09.2006
- Booking meeting rooms. Liaising with internal clients regarding meeting room requirements
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Education
Year 12 -
Kirrawee High School
Kirrawee, NSWSkills
- Organization skills
- Time management
- Pro active team player / independent worker
- Professional attitude
- Extensive client liaison
- Customer / client focused
- Mature and responsible outlook
- Can do attitude
- Strong work commitment
Timeline
Receptionist
UBS Bank - Outsourced With Williams Lea
10.2006 - 04.2022
Receptionist
Deutsche Bank - Outsourced With Outsource Aust
11.1997 - 09.2006
Year 12 -
Kirrawee High School