Bianca Zagar
ADELAIDE,SA
Summary
Dedicated professional committed to empowering youth through effective support. Proven experience in managing complex cases and fostering safe, structured environments while enhancing communication among team members. Focused on delivering culturally sensitive guidance that promotes positive social outcomes.
Overview
10
10
years of professional experience
Work History
Acting Team Leader
Aboriginal Family Support Services
, SA
02.2026 - Current
- Managed complex, high-risk cases while ensuring consistent standards and procedures across houses, prioritizing needs of young people.
- Guided and supported staff across multiple houses, directing problem-solving efforts and addressing concerns about wellbeing and care of young people.
- Supervised team members to ensure safety of staff and clients.
- Oversee day-to-day operations of several residential care houses, ensuring effective delivery of support, maintaining a safe and structured environment.
- Preparing and submitting reports.
Youth Support Worker
Aboriginal Family Support Services
10.2022 - Current
- Delivered culturally safe support to young people, fostering empowerment and promoting positive social outcomes by helping youth navigate and overcome barriers stemming from trauma and past experiences.
- Built rapport and provided guidance and advocacy, ensuring youth accessed essential services including education, health care, and personal needs.
- Collaborated with communities and families to provide holistic care, strengthen cultural connections, and support youth in care.
- Identified risks and responded to incidents to maintain the safety and wellbeing of Young People while following policies and procedures.
Family Support Worker
Lutheran Care
01.2016 - 01.2022
- Identify client needs holistically, focusing on early intervention and prevention.
- Providing support for families by conducting thorough assessments while identifying client needs – in a respectful and non-judgmental environment.
- Supported clients with high and complex needs, addressing diverse and cultural backgrounds to create inclusive care.
- Coordinated referrals and community connections, collaborating with agencies to ensure clients accessed necessary services and support.
- Built rapport with clients through effective communication, fostering trust and support.
Skills
- Team leadership
- Conflict resolution
- Effective communication
- Organisational skills
- Time management
- Work ethic
- Positive attitude
References
- Jessica Reynolds, Aboriginal Family Support Services, Manager, 0439 035 816, Jessica.reynolds@afss.com.au
- Bianca Ford, Aboriginal Family Support Services, Team Leader, 0438 136 889, Bianca.ford@afss.com.au
- Melissa Reid, South Australian Native Title Service, Corporate Community Development Officer, 0459 932 047, Melissar@nativetitlesa.org
Qualifications Courses
- Certificate IV in Child, Youth & Family Intervention, 10/11/23
- Certificate IV in Community Services Work, 27/07/16
- Provide First Aid, 28/10/24
- Working with Children Check, 04/02/31
- Child Safe Environments – Through Their Eyes, 10/09/28
- NDIS Worker Screening, 28/11/30
- Applied Suicide Intervention Training (ASIST), 30/09/22
- Mental Health First Aid Training, 29/06/20
- WHS Site Representative, 2018 - 2022
- Trauma and Child Development Workshop, 16/04/19
Timeline
Acting Team Leader
Aboriginal Family Support Services
02.2026 - Current
Youth Support Worker
Aboriginal Family Support Services
10.2022 - Current
Family Support Worker
Lutheran Care
01.2016 - 01.2022