BIBEK TAMANG
Surry Hills,NSW
Summary
Highly motivated and success-driven IT professional with a technical mindset. Proven track record in IT with expertise in customer service, technical support, workstation maintenance, and network administration. Seeking a position to utilize extensive knowledge, skills, experience, and abilities for the professional growth of your organization. Committed to being a valuable, innovative, and flexible asset to your team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT SUPPORT ENGINEER
CUE CLOTHING
06.2023 - Current
- Proficient in using IT ticketing System (Fresh Service) to effectively manage, prioritize requests and document all the incident, reconciling Knowledge Base
- Administrated and managed licenses for file-sharing platforms such as Microsoft 365 Services, Microsoft OneDrive, SharePoint, and Google Drive
- Configured and maintained Organizational Units (OU) in Active Directory (AD), including managing users, groups, computers, and other OUs within a domain
- Resolved hardware issues such as System Crashes, Device failures, Hardware Upgrades, peripheral malfunctioning, replacement of faulty components, Network connectivity problems, and hardware diagnostics for both Windows and IOS devices
- Assigned new devices to the users and deployed all the required applications through Microsoft Intune for Windows users and Jam Cloud for IOS users to save boring time
- Building Server rack from the Scratch by planning layout, installing rack units, mounting switch, router, network cables, security camera, Yealink base station, handset, and POS music
- Conducted regular data backup to ensure the business was running smoothly even in the event of a disaster
- Prioritizing the incidents according to the business impact, Urgency, Severity, and Resources Available
- Incidents such as global IT outage (CrowdStrike)
- Collaborated with cross-functional Teams and departments like finance, customer care, Logistics, and Designers, aligning goals of the company, clear communication, sharing Documents, training loops, and feedback loops
- Escalating complex incidents to experience colleagues and level 2/3 support team in the time frame
- Built Computers from Scratch including component selection, assemble, BIOS configuration, OS installation, Driver installation, Software setup, Network configuration, Upgrade, troubleshooting, and regular maintenance
- Configuring DHCP/DNS including IP reservation for the devices that require static IP
- Assisted in engineering and managing LANs, WANs, and Wi-Fi Networks
- Monitored and managed devices using a tool called ManageEngine OpManager via SNMP (Simple Network Management Protocol)
- Managed and automatically provisioned phones and handsets through ZOOM
BAR ATTENDENT AND FOOD RUNNER
DOVE AND OLIVE
01.2021 - Current
- Delivered exceptional customer service with attention to detail by efficiently pouring, taking orders, serving, and handling alcoholic beverages
- Maintained responsibilities of handling intoxicated customers while adhering to all the rules and regulations set by Australian Law to promote a safe and compliant environment
- Worked in a stressful environment as an all-rounder, multitasking and supporting all the departments such as supporting the kitchen to deliver food in the timeframe, cleaning, bar-back, stock management, and table management, showcasing a strong sense of teamwork and dedication
- Worked closely with diverse groups of people while maintaining excellent communication and teamwork
- Received commendable recognition from the different Venue Managers
RETAIL ASSISTANCE
Woolworths Crowsnest
09.2018 - Current
- Handled inventory and diagnosed and troubleshooted technical issues
- Managing tasks, time and routines within the busy retail environment and prioritizing multiple tasks according to the urgency of the business
- Collaborating with the teams of diverse people and different departments to maintain the operation of the store smoothly
- Adapting different roles and responsibilities in retail according to the requirements of the operations
- Received appreciation as gifts and gift cards from different managers
Education
Professional Year - ACS PROFESSIONAL YEAR PROGRAM – ICT
QIBA
SydneyBACHELOR OF INFORMATION TECHNOLOGIEY - BACHELOR OF INFORMATION TECHNOLOGIEY
SISTC
Sydney, NSWDIPLOMA AND ADVANCED DIPLOMA IN INFORMATION SYSTEM
ATIC
Sydney, NSWSkills
- Windows 10/11, Mac iOS, Android, Windows Server 2016/2019
- Installing, Configuration, Assemble/Dissemble, Maintenance, Deployment, Troubleshooting
- CISCO Router and Switch, Firewall, LAN/WAN, TCP/IP, Wi-Fi, DHCP/DNS
- Active Directory, MS Office 365, Share Point
Ittrainingadditionalskills
- Help Desk Support - Bootcamp, Tech Skills Institute, Sydney, NSW
- Customer Service Training, Using Jira Ticketing System, MS Azure, MS Office 365, Active Directory
- Computer Hardware and Networking Course, Aptech Computer Education, Kathmandu, Installing, Configuration and Upgrading Network System, Networking Protocols and Operating System
- English, Nepali, Hindi
Certification
Help Desk Support – Bootcamp
Tech Skills Institute, Sydney, NSW
- Customer Service Training
- Using Jira Ticketing System, MS Azure, MS Office 365, Active Directory
Computer Hardware and Networking Course
Aptech Computer Education, Kathmandu, Nepal
- Installing, Configuration and Upgrading Network System
- Networking Protocols and Operating System
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
IT SUPPORT ENGINEER
CUE CLOTHING
06.2023 - Current
BAR ATTENDENT AND FOOD RUNNER
DOVE AND OLIVE
01.2021 - Current
RETAIL ASSISTANCE
Woolworths Crowsnest
09.2018 - Current
Professional Year - ACS PROFESSIONAL YEAR PROGRAM – ICT
QIBA
BACHELOR OF INFORMATION TECHNOLOGIEY - BACHELOR OF INFORMATION TECHNOLOGIEY
SISTC
DIPLOMA AND ADVANCED DIPLOMA IN INFORMATION SYSTEM
ATIC
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