Customer Service Representative
Chapter 4 Cafe
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
