Phoebe PEI-YUN LIN
Kogarah,NSW
Summary
Hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cafe Worker
Chapter One Cafe Bondi
07.2024 - Current
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Trained new cafe workers in sales, customer service, and safety.
All rounder
Element6 Cafe
09.2023 - 06.2024
- Customer service
- Washed and cleaned a variety of dish ware, including plates, cups, and other cooking equipment
- Prepare food and beverage orders as required
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
PICK PACKER
SHEIN WAREHOUSE
04.2024 - 06.2024
- Processing customer returns
- Receiving of incoming goods, check for damage and discrepancies
- Operated hand-held scanner to ensure accurate item selection and inventory management
- Availability: 24 hours per week, Monday to Sunday, Anytime from 6:00 a.m
- To 4:00 p.m
Waitress/Kitchen hand
HUNGRY PAULIE TAIWAN RESTAURANT
12.2021 - 10.2022
- Customer Service
- Served guests and delivered food and beverages
- Prepared food as required in daily meal and operated food preparation equipment
- Responsible for the sanitation of restaurant and operation dishwasher machine tables
Waitress
HILTON MARKET FLAVOR RESTAURANT
01.2018 - 01.2019
- Invited customers into the restaurant in a friendly manner and seated at appropriate tables
- Instructed guests on menu specials, took food and beverage orders, and answered any questions which may have arisen
- Customer service
Education
Certificate III - Early Childhood Education And Care
Australian Learning Group
Sydney, NSW12-2025
Bachelor of Administration - The Department of Travel Management
HSING WU
Taiwan06-2022
Skills
- Teamwork and collaboration
- Customer service
- Cleanliness and hygiene
- Flexible schedule
- Attention to detail
- Kitchen support
- Time management
- POS systems
- Punctual and reliable
Certification
- RSA
- First Aid Certification
- CPR/AED Certification
- White Card
- Certificate III in Individual Support
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Cafe Worker
Chapter One Cafe Bondi
07.2024 - Current
PICK PACKER
SHEIN WAREHOUSE
04.2024 - 06.2024
All rounder
Element6 Cafe
09.2023 - 06.2024
Waitress/Kitchen hand
HUNGRY PAULIE TAIWAN RESTAURANT
12.2021 - 10.2022
Waitress
HILTON MARKET FLAVOR RESTAURANT
01.2018 - 01.2019
- RSA
- First Aid Certification
- CPR/AED Certification
- White Card
- Certificate III in Individual Support
Certificate III - Early Childhood Education And Care
Australian Learning Group
Bachelor of Administration - The Department of Travel Management
HSING WU
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