Bidan Raut
Broadmeadows,VIC
Summary
Diligent Job Title with experience managing phone, online and consultative communications with customers. Proactively identified Type opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.
Outgoing Job Title with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
2
2
years of professional experience
Work History
Customer Support
- Multilingual
- Packaging
- Commercial Cleaning
- Front office
Picking and Packing
Primo Fresh
Shepparton, VIC
07.2022 - 08.2022
- I have worked in farm in Shepparton as picking fruits loading and unloading as well as picking and packing of products.
Domestic and Commercial Cleaner
Dimeo Cleaning Services
, Victoria
02.2022 - 06.2022
- I have experience as domestic as well as commercial cleaner as I was responsible for team supervising and guiding
- I believe in clean and clear work.
Food and Beverage Attendant
Hotel Sofitel
Melbourne, VIC
03.2022 - 05.2022
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Limited portion sizes and used garnishes to control food costs.
- Assisted with conducting pre-shift meetings to review specials, menu changes and house counts.
- Integrated service and team management strategies to boost business profits.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Assisted wait staff with timely food delivery and guest requests.
- Engaged in suggestive selling and other sales techniques.
- Provided attentive service and proactively assessed guest needs.
Senior Customer Service Representative
Melbourne, VIC
08.2021 - 01.2022
- I have gained experience in different hospitality feild
- I also work as cashier ,sales boy , customer service and satisfaction
Front Desk Customer Service Representative
Hotel Tarai Inn
Kathmandu, Bagmati
04.2021 - 11.2021
- Monitored cash transactions at front desk to maintain responsibility for personal bank.
- Performed cleaning duties to establish and maintain neat, organized and presentable front desk area.
- Completed check-in procedures using manual and computerized methods to expedite processes and promote customer satisfaction.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Greeted and verified members and guests upon entry to optimize security.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor Degree in Bachelor - hospitality and tourism management
Southern Cross University
High School - Management Information Systems
Pentagon College
01.2020
Skills
- Knowledge Base
- Customer Service and Assistance
- Team Management
- Employee Motivation
- Friendly and Relatable
- Confidence and Drive
- Client Satisfaction
- Consultative Sales Approach
- Data Communications
Accomplishments
- Supervised team of Number staff members.
Additional Information
- Willing to relocate: Anywhere
Languages
Hindi
Professional Working
Nepali
Native or Bilingual
English
Native or Bilingual
Timeline
Picking and Packing
Primo Fresh
07.2022 - 08.2022
Food and Beverage Attendant
Hotel Sofitel
03.2022 - 05.2022
Domestic and Commercial Cleaner
Dimeo Cleaning Services
02.2022 - 06.2022
Senior Customer Service Representative
08.2021 - 01.2022
Front Desk Customer Service Representative
Hotel Tarai Inn
04.2021 - 11.2021
Customer Support
Bachelor Degree in Bachelor - hospitality and tourism management
Southern Cross University
High School - Management Information Systems
Pentagon College
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