Bikash Timalsina - Disability Support Worker - Hi Five Community Services

Overview

2

years of professional experience

1

Certification

Work History

Disability Support Worker

Hi Five Community Services

Melbourne, Australia

03.2022 - Current

Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Drove clients safely to social activities and appointments.
Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Maintained safety with tidy, clean, and hazard-free home environments.
Kept detailed daily logs with care actions, patient behaviors, and incidents.
Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
Provided high level of physical support by lifting, adjusting, and moving clients.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Provided emotional support to clients during challenging times, fostering resilience and coping skills.
Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Transported patients via wheelchair to and from rehabilitation and daily activities.
Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
Implemented behavior management techniques when required for the safety of both clients and staff members involved.
Improved client independence by developing personalized support plans tailored to individual needs and goals.
Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.

Education

CHC33015 Certificate III In Individual Support (Ag -

Australian Community And Management College

Sydney, NSW

Master of Business Administration (MBA) - Marketing & Sales

Ozford Institute of Higher Education

05.2024

Skills

Customer Service: Excellent ability to understand and meet customer needs
Sales Techniques: Proficient in identifying sales opportunities and closing deals
Communication: Strong verbal and written communication skills
Teamwork: Ability to work effectively within a team
Problem-Solving: Skilled in addressing customer concerns and resolving issues
Leadership: Experience in training and leading sales teams

Technology: Proficient with sales software and technology to enhance efficiency
Customer Service Excellence
Sales Strategy and Execution
Relationship Building
Product Knowledge
Team Collaboration
Problem Solving and Conflict Resolution
Sales Reporting and Analysis
Training and Development

Certification

Certified Sales Professional (CSP)
Customer Service Excellence Certificate
Retail Management Certificate

Accomplishments

Exceeded Sales Targets: Consistently surpassed sales targets by an average of 20% at Garden of Pasmina.
Customer Satisfaction: Achieved a customer satisfaction rating of 95% in 2021.
Sales Growth: Contributed to a 55% business growth at Garden of Pasmina.
Employee of the Month: Awarded Employee of the Month three times in 2023 at Melbourne Retail Store for outstanding performance.

Personal Information

Nationality: Nepali

References

Kamal Subedi, Ozford Institute of Higher Education, ksubedi@ozford.edu.au, +61 451 503 056

Hobbies and Interests

Networking: Attending industry events, conferences, and meetups to build professional relationships.
Reading: Keeping up-to-date with the latest sales techniques, strategies, and industry trends.
Exercise: Staying physically and mentally fit through exercise, yoga, or sports.
Travel: Exploring new places and meeting new people, which can also provide sales opportunities.
Volunteer Work: Giving back to the community and building personal and professional skills through volunteer work.

Timeline