Bikash Timalsina
Melbourne,Vic
Overview
2
2
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Hi Five Community Services
03.2022 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
Education
CHC33015 Certificate III In Individual Support (Ag -
Australian Community And Management College
Sydney, NSWMaster of Business Administration (MBA) - Marketing & Sales
Ozford Institute of Higher Education
05.2024
Skills
- Customer Service: Excellent ability to understand and meet customer needs
- Sales Techniques: Proficient in identifying sales opportunities and closing deals
- Communication: Strong verbal and written communication skills
- Teamwork: Ability to work effectively within a team
- Problem-Solving: Skilled in addressing customer concerns and resolving issues
- Leadership: Experience in training and leading sales teams
- Technology: Proficient with sales software and technology to enhance efficiency
- Customer Service Excellence
- Sales Strategy and Execution
- Relationship Building
- Product Knowledge
- Team Collaboration
- Problem Solving and Conflict Resolution
- Sales Reporting and Analysis
- Training and Development
Certification
- Certified Sales Professional (CSP)
- Customer Service Excellence Certificate
- Retail Management Certificate
Accomplishments
- Exceeded Sales Targets: Consistently surpassed sales targets by an average of 20% at Garden of Pasmina.
- Customer Satisfaction: Achieved a customer satisfaction rating of 95% in 2021.
- Sales Growth: Contributed to a 55% business growth at Garden of Pasmina.
- Employee of the Month: Awarded Employee of the Month three times in 2023 at Melbourne Retail Store for outstanding performance.
Personal Information
Nationality: Nepali
References
Kamal Subedi, Ozford Institute of Higher Education, ksubedi@ozford.edu.au, +61 451 503 056
Hobbies and Interests
- Networking: Attending industry events, conferences, and meetups to build professional relationships.
- Reading: Keeping up-to-date with the latest sales techniques, strategies, and industry trends.
- Exercise: Staying physically and mentally fit through exercise, yoga, or sports.
- Travel: Exploring new places and meeting new people, which can also provide sales opportunities.
- Volunteer Work: Giving back to the community and building personal and professional skills through volunteer work.
Timeline
Disability Support Worker
Hi Five Community Services
03.2022 - Current
CHC33015 Certificate III In Individual Support (Ag -
Australian Community And Management College
Master of Business Administration (MBA) - Marketing & Sales
Ozford Institute of Higher Education