Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Training/ Certificates
References
Timeline
AssistantManager

Bikesh Shakya

Stuart Park,NT

Summary

An organised qualified support worker with excellent communication skills and caring and empathetic personality. Reliable, well organised, punctual, a team player who is also able to work on own initiative. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

3
3
years of professional experience

Work History

Support Worker

Purple Support
12.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Helped clients manage and reach individual goals, supporting independent progression and social skills
  • Providing care to complex challenging Mental behaviour participants
  • Supporting and promoting the individual needs, skills, abilities, and personal goals of people within disabilities
  • Supporting clients to participate in age-appropriate activities and tasks including employment, in home support and community access
  • Support clients to access activities and outings in the community
  • Provide direct care assistance to each client in accordance with their service plan and as directed by the Manager
  • Work in accordance with the medication administration policy, work health and safety procedures and client right's policies including privacy and confidentiality
  • Monitor the safety and well being of the clients and report any concerns to the manager
  • Provide 1:1 or small group training and support in response to individual client needs
  • Ensure completion of appropriate documentation
  • Relevant information on support provided is to be recorded in client notes and communication book as required
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.

Duty Manager

Silks Darwin
01.2021 - 01.2022
  • Opening procedures including setting floats, workstations and preparing for trade
  • Supervise patron behaviour; enforcement of Club policy and procedure and dealing with incidents/emergent issues and complaints
  • Review working roster, stock levels, promotions and activities to ensure adequate staffing, resources and communication for the shift
  • Respond to first aid and/or emergency situations to ensure staff and patron safety
  • Record events and/or incidents in the incident register for further investigation by senior management
  • Ensure that service areas are clean, free of obstruction and functional, in accordance with operational standards
  • Ensure that functions are set, resources prepared and subordinate staff are aware of customer requirements
  • Ensure function areas are reset for trade/use
  • Reconciliation of till floats, raffle takings and changeover counts
  • Verify and report cash variations in accordance with approved procedure
  • Preparation of banking and balancing of main float
  • Closing procedures including final balance of safe, shut down of systems and equipment, security inspection and lock up of premises
  • Ensure staff productivity and customer service standards are consistently applied and reinforced
  • Staff direction and allocation in accordance with the working roster and operational requirements
  • Allocate breaks, authorize early and/or late finishes in accordance with operational requirements and standard procedure
  • Staff performance management (appraisal assessment), counselling and disciplinary proceedings
  • Handling Gaming machine note and coin clearance, Gaming machine payouts and routine service/fault fixing and but not limited to Monitor status and functionality of gaming machines rectify or report faults
  • Identify OH & S issues and maintenance issues and report to the Operations Manager

Education

Certificate III in Individual Support -

Australian Community And Management College (ACM)
Cowper, Sydney, NSW
2022

Advance Diploma of Project Management -

International House Business College (IHBC)
Darwin, NT
2021

Diploma of Project Management -

International House Business College (IHBC)
Darwin, NT
2020

Master's - professional accounting

IIBIT (Federation University
Sydney, NSW
2019

Bachelor of Business Administration - Business Administration

Citizen College
Kathmandu, Nepal
2015

Skills

  • Team player with people skills and a friendly positive attitude
  • Experienced customer–oriented professional with strong multi-tasking skills and ability to efficiently prioritize task
  • Multi-tasking abilities
  • Problem solver with detail orientation and active listening skills
  • Self-motivated personable and result-driven individual
  • Excellent communication skills
  • Documentation Abilities

Hobbies

Sports such as basketball, soccer

Physical Fitness

Reading Books

Languages

English
Full Professional
Nepali
Native or Bilingual
Newari
Native or Bilingual
Hindi
Professional Working

Training/ Certificates

  

· MJD Training

· First Aid and CPR

· Working with Children Clearance

· Accounting Software

· Computer Hardware

· MS Office

· BPO

· Professional English training (PTE) Scoring 7 Band

· Responsible Service of Alcohol (RSA)

· Responsible Service of Alcohol (RSG)

· Gaming Manager’s License


References

Mr. Manoj Shrestha

Support Worker (Life Without Barriers)

M:0424019985


Mr. Dinesh Lama

House Coordinator (Purple Support)

M: 0449066871


Mr. Daniel Whyte

Senior Duty Manager (Silks Darwin)

M: 0432536757

Timeline

Support Worker

Purple Support
12.2022 - Current

Duty Manager

Silks Darwin
01.2021 - 01.2022

Certificate III in Individual Support -

Australian Community And Management College (ACM)

Advance Diploma of Project Management -

International House Business College (IHBC)

Diploma of Project Management -

International House Business College (IHBC)

Master's - professional accounting

IIBIT (Federation University

Bachelor of Business Administration - Business Administration

Citizen College

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