Bikram Katuwal
Duty Manager | IT Support
Hurstville
Summary
Motivated IT graduate seeks new position successfully experienced handling networking concerns, implementing new software, installing new hardware and addressing user concerns. Ability to work under tight deadlines with flexibility in positive work attitude. Strong skills to perform multitasking with attention of detail and fast learning and problem-solving capabilities.
Overview
2025
2025
years of professional experience
Work History
Duty Manager
Woolworths Supermarket
10.2022 - Current
- Train new hires and overseeing daily operation and ensuring employee productivity
- Address customer issues and complaints
- Manage inventory of all groceries, and fresh foods
- Strong organizational, problem solving and team leading skills
IT Support
Digi technology Nepal Pvt Ltd.
12.2020 - 02.2022
- Carried out diagnostic, repairs and testing of various desktop and laptops.
- Documenting all issues in the support ticket system, updating, and ensuring issues are closed off
- Assist and basic troubleshooting of network problems, system issues, and Operating systems
- Sanitize HDD and SDD using different third party software like Blacncco
- Collaborating with other IT team members to identify and resolve complex technical issues and implement new systems and technologies
- Physically able to lifts desktops, servers and trained for different warehouses tools such as, pallet jacks and trolleys.
Desktop Support Analyst Trainee
Cubed Steps
9 2020 - 12.2020
- Troubleshoot basic technical problems reported by users
- Receive, log, and manage support tickets in a ticketing system
- Communicate with users to gather information about their technical issues, provide updates on the status of their tickets, and offer guidance on resolving common problems
- Contribute to building and updating a knowledge base by documenting solutions to frequently encountered issues
- Create training materials and documentation for users to help them become more self-sufficient in solving common technical problems
- Support users with Zoho applications
Education
Bachelor in Information Technology -
Softwarica College
Masters in Information Technology -
Kings Own Institute
CompTIA A+
LinkedIn Learning
CompTIA Network +
LinkedIn Learning
Fundamentals of Cisco Networking
LinkedIn Learning
Skills
Excellent customer service skills and executive facing skills
Strong analytical and problem-solving abilities
Experienced in fast paced and multitasking environment
Repair hardware and replacing parts
Remarkable skill to grasp technical concept quickly
Familiarity with basic level of troubleshooting
Strong familiarity with TCP/IP and routing protocol
Extensive use of ticketing systems
Effective reporting and documentation skills
Trained new employee to fit in the workplace
Access to own transport and ability to work flexible schedules
Project Experiences
AJH Sports | Kings Own Institute | 2024
- The core objective of this project was to manage the list of users, coaches, and owner bookings for the events, tennis practice sessions and 1v1 matchups. Using React and Node JS with Mongo DB, it gave insight of how real time project works with real clients.
IOT Based Smart Home System | Softwarica College | 2019
- Smart Home System was IOT project using Arduino, Node MCU, light sensor, gyro sensor and temperature sensor.
- Mobile app was used to control the system of the Smart Home System.
Timeline
Duty Manager
Woolworths Supermarket
10.2022 - Current
IT Support
Digi technology Nepal Pvt Ltd.
12.2020 - 02.2022
Desktop Support Analyst Trainee
Cubed Steps
9 2020 - 12.2020
Bachelor in Information Technology -
Softwarica College
Masters in Information Technology -
Kings Own Institute
CompTIA A+
LinkedIn Learning
CompTIA Network +
LinkedIn Learning
Fundamentals of Cisco Networking
LinkedIn Learning
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