Bilal Akhter
Surry Hills
Summary
Automotive professional with strong background in sales and customer relations, recognized for consistently achieving high sales performance. Known for excellent communication and negotiation skills, fostering seamless team collaboration and adaptability to changing market demands. Reliable and results-driven with focus on client satisfaction and team success.
Experienced with engaging customers and understanding their needs to recommend suitable vehicles. Utilizes effective negotiation tactics to close sales and ensure customer satisfaction. Knowledge of automotive industry trends and inventory management.
Overview
7
7
years of professional experience
Work History
New Car Sales Consultant
Audi Centre Sydney
06.2024 - Current
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Demonstrated vehicles and features, and conduct test drives.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Responded to customer enquiries via telephone and email.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Collaborated with service department to ensure seamless vehicle delivery process, including detailing, safety inspections, and addressing any necessary repairs prior to customer handover.
- Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
New Car Sales Executive
Mercedes Benz
01.2023 - 06.2024
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Responded to customer enquiries via telephone and email.
- Demonstrated vehicles and features, and conduct test drives.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
Sales Executive
Subaru
02.2021 - 01.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
- Analyzed past sales data and team performance to develop realistic sales goals
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities
Sales Executive
Certified Autos
04.2020 - 02.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
- Analyzed past sales data and team performance to develop realistic sales goals
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
Sales Manager
Optus
06.2018 - 04.2020
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
Sales Cadet
Mazda
09.2017 - 06.2018
- Managed customer expectations and helped navigate sales processes
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries
Education
Bachelor of Science - Business Information System
Macquarie University
06.2020
High School Diploma -
07.2015
Skills
- Territory Management
- Sales Presentation
- Quality Assurance Understanding
- Interpersonal and Written Communication
- Managing Budgets
- Persuasive Selling
- Trade-in evaluations
- Goal oriented
- Test drives
- Strong negotiation
- Sales presentations
- Sales training
- Follow-up skills
- Customer relationship management
Timeline
New Car Sales Consultant
Audi Centre Sydney
06.2024 - Current
New Car Sales Executive
Mercedes Benz
01.2023 - 06.2024
Sales Executive
Subaru
02.2021 - 01.2023
Sales Executive
Certified Autos
04.2020 - 02.2021
Sales Manager
Optus
06.2018 - 04.2020
Sales Cadet
Mazda
09.2017 - 06.2018
High School Diploma -
Bachelor of Science - Business Information System
Macquarie University
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