Bilesh Thapa
Hurstville,Dubai
Summary
Barista knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment.
Overview
7
7
years of professional experience
Work History
Barista/Bartender
Mandarin Oriental Jumeirah
Dubai,UAE
11.2022 - 07.2024
- Applied knowledge to create innovative cocktails, enhance flavour profiles and expertly pair food and drinks.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Cultivated strong relationships with repeat customers.
Barista
French Bakery
UAE
02.2022 - 09.2022
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Created speciality drinks according to exact customer requests and preferences.
- Adapted to fast-paced environment.
Barista
Costa coffee
Abu Dhabi, UAE
06.2017 - 06.2020
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Education
Hotel Management
Pioneers' Higher Secondary School
Waling, Syangja 06.2015
Skills
- Beverage preparation
- Foam art
- Food preparation and safety
- Sales expertise
- Highly organised
- Active listening
- Strong communication
- Cooperative team player
- Espresso machine operation
- POS systems
Timeline
Barista/Bartender
Mandarin Oriental Jumeirah
11.2022 - 07.2024
Barista
French Bakery
02.2022 - 09.2022
Barista
Costa coffee
06.2017 - 06.2020
Hotel Management
Pioneers' Higher Secondary School