Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Biljana (Billy) Krajnovic

Yangebup,WA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

Supervisor/Team Leader/Cleaner

Serco Facilities Managment PtyLtd
Perth, WA
02.2024 - Current
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Maintained positive working relationship with fellow staff and management.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Aged Care Worker

Aegis Age Care Group
Perth, WA
12.2013 - 12.2021
  • Assisted with mobility needs and maintaining personal hygiene.
  • Provided clients with emotional support and companionship.
  • Assessed the physical condition of elderly patients during routine check-ups.
  • Responded quickly to emergency situations involving elderly clients
  • Provided recreational activities such as games, reading materials, music and outdoor walks.
  • Assisted nurses with patient assessments, wound dressings and other medical procedures when needed.
  • Organised and monitored medication schedules for elderly clients.
  • Followed safe lifting and transferring techniques to transport residents.
  • Followed care plan and directions to administer medications.
  • Reported concerns to nurse supervisor to promote optimal care.

Education

Certificate 3 in Age Care

EduTrain Australia
04-2009

Family And Community Services

Challenger Tafe
Beaconsfield WA
02-2005

High School Diploma -

Perth Modern SHS
Subiaco, WA
01-2002

Cetificate 2 in Business

Perth Modern SHS
Subiaco, WA
12-2002

Skills

  • Experience in leadership
  • Team building
  • Problem-Solving
  • Teamwork and Collaboration
  • Reliability
  • Self Motivation
  • Attention to Detail
  • Training and mentoring
  • Multitasking
  • Drivers Licence
  • Speaking English Serbian Croatian and Bosnian Language

References

Dal Rajsic (Serco Menager)

0417486788

Julia Pecirep (Supervisor)

0437702342

Timeline

Supervisor/Team Leader/Cleaner

Serco Facilities Managment PtyLtd
02.2024 - Current

Aged Care Worker

Aegis Age Care Group
12.2013 - 12.2021

Certificate 3 in Age Care

EduTrain Australia

Family And Community Services

Challenger Tafe

High School Diploma -

Perth Modern SHS

Cetificate 2 in Business

Perth Modern SHS
Biljana (Billy) Krajnovic