Summary
Overview
Work History
Education
Skills
Timeline
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Nischal Pandey

Granville

Summary

Dynamic professional with extensive experience in customer service and cleaning, notably at Serco Facilities Management. Proven ability to enhance workplace cleanliness and foster positive relationships with clients. Skilled in efficient cleaning methods and proactive problem-solving, ensuring high standards of service and satisfaction. Committed to maintaining a safe and organized environment.

Overview

12
12
years of professional experience

Work History

Cleaner

Serco Facilities Management
01.2022 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Delivery Courier

Harts Courier
04.2020 - 04.2023
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.

Delivery Driver

Coles Supermarket
03.2019 - 02.2020
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Food Process Worker

Real Dairy
06.2017 - 01.2019
  • Collaborated with team members to complete daily tasks in a timely manner, contributing to overall operational success.
  • Contributed to workplace safety initiatives by following established protocols and reporting potential hazards promptly.
  • Ensured consistent product quality by conducting thorough inspections and adhering to strict food safety guidelines.
  • Optimized workflow efficiency with proper organization of workstations, storage areas, and tools for easy access during shifts.

Manager

Dee Why Seafood
11.2015 - 04.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Manager

KFC Dee Why
03.2013 - 10.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Bachelor of Information Technology - Information Technology

Maritime Greenwich College
England
03-2012

Skills

  • Cleaning and sanitizing
  • Sweeping and mopping
  • Housekeeping
  • Customer service

Timeline

Cleaner

Serco Facilities Management
01.2022 - Current

Delivery Courier

Harts Courier
04.2020 - 04.2023

Delivery Driver

Coles Supermarket
03.2019 - 02.2020

Food Process Worker

Real Dairy
06.2017 - 01.2019

Manager

Dee Why Seafood
11.2015 - 04.2017

Manager

KFC Dee Why
03.2013 - 10.2015

Bachelor of Information Technology - Information Technology

Maritime Greenwich College

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Nischal Pandey