Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Bill Koufalas

Parkside,SA

Summary

Seasoned Manager with 17 years of comprehensive experience boosting sales revenue and bottom-line profitability using strategic approaches. Collaborative leader committed to increasing overall profits and managing employee productivity.

Hardworking and motivated with an excellent track record of success in every industry I've worked in. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

I have always led from the front. I would never ask a customer or client to do something i wouldn't do myself.

Overview

23
23
years of professional experience

Work History

Sales Manager-Director

Australian Water Exchange
Parkside, South Australia
03.2014 - Current
  • Trained employees on additional job positions to maintain coverage of roles.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Administered annual operating and capital budget to facilitate profitability.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability.
  • Set sales and profit goals and implemented plans to correct performance deficiencies.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Recruited and hired qualified candidates to fill open positions.
  • Maintained contact with clients and assisted in developing procedures to identify and track value-added services.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.

Sales Manager

WaterFind
Adelaide, South Australia
05.2011 - 02.2014
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Tracked monthly sales to generate reports for business development planning.
  • Maintained professional network of potential clients and business opportunities.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Achieved company growth and brand development through market expansion and sales.
  • Supervised and trained 15 employees on successful selling techniques.
  • Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
  • Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
  • Gained market share in new sales performance through aggressive team training.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.

Operation Manager

Nicks Cranes
Wingfield, South Australia
01.2010 - 03.2011
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Identified and capitalized on key business growth opportunities.
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Calculated production, delivery and installation costs to provide customers with accurate quotes.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Developed key customer relationships to increase sales.

Crane Supervisor

Samaras Cranes
Wingfield, South Australia
03.2007 - 02.2010

Account Manager

Coates Hire
Albert Park, South Australia
02.2002 - 10.2006

Education

Building Technology - Construction

Tafe
Marleston
10.1997

Year 8-12

Christian Brothers College
Adelaide City
11.1993

Skills

  • Sales Techniques
  • Staff Training
  • Customer Service
  • Fiscal Management
  • Complex Problem Solving
  • Budget Management
  • Documentation and Reporting
  • Employee Development
  • Goal Setting
  • Team Leadership
  • Administration and Reporting
  • Interpersonal Relations
  • Issue and Conflict Resolution
  • Employee Coaching and Motivation
  • Teamwork and Collaboration
  • Customer Relationship Management
  • Training and Development
  • Calm Under Pressure
  • Recruitment and Hiring
  • Key Accounts and Territory Management
  • Managing Operations and Efficiency
  • Salesforce Management
  • Verbal and Written Communication
  • Computer Skills

Affiliations

  • Top Sales person Waterfind for 2 years in a row

Timeline

Sales Manager-Director

Australian Water Exchange
03.2014 - Current

Sales Manager

WaterFind
05.2011 - 02.2014

Operation Manager

Nicks Cranes
01.2010 - 03.2011

Crane Supervisor

Samaras Cranes
03.2007 - 02.2010

Account Manager

Coates Hire
02.2002 - 10.2006

Building Technology - Construction

Tafe

Year 8-12

Christian Brothers College

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Bill Koufalas