Bill Mathnopraseuth

• Successfully fulfilled the role of Business Analyst for both routine requests and projects, ensuring seamless operational continuity and project success.
• Proficiently operated within Waterfall and SAFe Agile software development life cycles, adapting to diverse project environments and maximizing efficiency.
• Played a key role in facilitating accurate and high-quality system change requests, ensuring alignment with business needs and objectives.
• Developed and executed comprehensive test cases, guaranteeing the delivery of required business functionality and maintaining system integrity.
• Provided valuable training and created user documentation, empowering end-users and facilitating smooth adoption of new systems or processes.
• Managed multiple requests effectively, leading to the successful implementation of solutions within deadlines despite high workloads, showcasing adaptability and commitment to deliverables.

• Developed an extensive understanding of business system functions and processes, maintaining a robust knowledge base to support operational excellence.
• Offered proficient first and second-level technical support to system users, ensuring seamless functionality and user satisfaction.
• Demonstrated adept troubleshooting skills, promptly addressing and resolving issues and inquiries within service level standards, enhancing operational efficiency.
• Produced valuable data extracts and ad-hoc reports by proficiently developing SQL queries, enabling informed decision-making and strategic planning.
• Spearheaded a forward-thinking improvement focus, collaborating with developers and subject matter experts to provide innovative business solution recommendations, enhancing system effectiveness.
• Proactively challenged and drove business units to refine their system requests, ensuring alignment with organizational goals and objectives.
• Actively managed service requests, ensuring timely actioning within SLAs and delivering high-quality solutions, contributing to overall operational excellence

• Spearheaded training initiatives, equipping team members with essential processes and procedures for smooth operations, enhancing overall efficiency and safety.
• Provided comprehensive guidance and clarification to team members, ensuring clarity of roles and fostering a cohesive working environment.
• Actively engaged with customers, addressing inquiries and providing clear direction, enhancing customer satisfaction and loyalty.
• Maintained rigorous adherence to established processes and procedures, ensuring regulatory compliance and operational integrity.
• Played a key role in upholding a safe and efficient work environment, contributing to the overall success and reputation of the team.

• Effectively prioritized and delegated daily operational tasks to a team of eighteen individuals, optimizing workflow and ensuring timely completion of duties.
• Successfully monitored operations to achieve set sales targets, elevate customer satisfaction, and minimize losses, contributing to the overall success of the restaurant.
• Maintained stringent adherence to Food Safety and Workplace Health & Safety procedures, ensuring a safe and compliant environment for staff and patrons.
• Elevated colleague morale and productivity under pressure, leading to minimized product wastage and improved efficiency in high-demand situations.
• Implemented continuous review of crew practices to enhance workplace safety, streamline sales processes, and reduce stock wastage, promoting a culture of efficiency and excellence.

• Implemented efficient packet sorting system, enhancing warehouse operations by accurately directing received packets to respective locations for delivery pickup.
• Executed precise pick packing procedures, guaranteeing the selection and packaging of the correct products for delivery, ensuring customer satisfaction.
• Proficiently operated machinery including Pallet Jacks and Pallet Riders, facilitating the smooth movement of pallets of products to designated locations, optimizing logistical processes.