Bill (Colin) Harris
Mill Park,VIC
Summary
Colin is a highly-motivated, results orientated professional with a proven track record of providing excellent levels of customer service to a broad range of customers.
Strong natural talker & communicator, logical.
He has an active approach to problem-solving, enjoys overcoming challenges, has the drive to see things through to completion.
Energetic & ambitious sales ability, empathetic and open-minded with an ability to have difficult conversations in a respectful manner.
Overview
44
44
years of professional experience
Work History
Project Design Assessor
APOLLO PATIOS VICTORIA
11.2014 - Current
- Current - 9 years
- Apollo Patios is one of Australia's largest and most successful outdoor home addition companies
- Specializing in the exclusive range of Patios, Decks, Glass, Screen enclosures, and Carports
- Create designs for a client that add lifestyle value to both the client & home
- Costings & Estimates
- Negotiate designs and costings with clients
- Prepare work orders & documents
- Execute domestic building contracts
- Sales over $1,000,000 per year for the last 5 years.
- Strongly developed in online selling techniques.
- Conducted client consultations to understand requirements and preferences.
Service & Service Contracts Sales Coordinator
DOORWAYS Pty Ltd
03.2014 - 07.2014
- Doorways - Automatic door solutions company providing automation to sliding & swinging doors to shopping centers, universities, and domestic customers
- Asses all current service contracts & negotiate extensions
- Business development - identify new service contract opportunities.
- Take incoming calls, dispatch service team to rectify nonoperational doors
- Provide customer service to all customers
- Increase contacted customer base
- Renegotiate & extend contracted customers
- Create new procedures to re-engage contacted clients before completion of the contract.
Customer support
OFFICEWORKS
10.2013 - 03.2014
- Leading office supply chain owned by Wesfarmers
- Business Print co ordination
- Assist in the development & creation of an online print management department
- Use vast print knowledge to engage clients and assist with print requirements
- Take incoming calls, take orders & have items produced
- Created a system and process to enable tracking of production schedule
Handyman, Owner/Manager
Exclusive Pergolas, Decks
01.2006 - 01.2013
- Exclusive Pergolas and Decks /Exclusive Handyman Services supply and install Café Blinds
- Folding Arm Awning & Interior Blinds, Carports, Verandas, Pergolas & No nail timber decking, renovations & repairs, Plastering, Tiling, Carpentry, Painting & floor Coverings Commercial &
- Domestic properties
- Quote / Estimate & budget jobs
- Manage maintenance portfolio of rental homes for estate agents
- Drive projects from concept; design to handover and completion
- Conduct site defects inspections & submit formal written detailed reports
- Ensure compliance with current building statutory regulations
- Resolve complex construction issues
- Create budget and forecasting reports
- Establish a company from startup
- Provided high-level customer service to all customers
- Created policy & procedures were ensuring correct business operations & compliance.
Printing Machinist
R L Polk
01.1980 - 01.2013
- Commence working in the printing industry as an apprentice, (Offset) working in all areas of trade, pre-press, printing, bindery
- Advanced career by taking on leadership roles such as shift supervisor, foreman, and training apprentices
- Other career achievements include production management, estimating team leader, customer service manager.
Education
Certificate IV Building Construction -
Master Builders Association
Melbourne, VIC03.2009
Work Safe Construction Induction (Red / White Card) - Master Builders -
Master Builders Association
Melbourne, VIC01.2008
Estimating and Planning Certificate - Printing -
Melbourne Printing Collage
Melbourne, VIC10.1990
Skills
- Excellent communication skills both written & verbal
- Strong attention to detail and accuracy
- Exceptional people skills/high-level client challenge resolution skills
- Enjoys working with a high level of responsibility & autonomy
- High-level Technical acumen, ability to learn new products, techniques
- Intermediate computer skills MS Office, Word, Excel & Visio
- Can thrive in fast-paced, busy, customer service-focused environments
- Online selling professional
Timeline
Project Design Assessor
APOLLO PATIOS VICTORIA
11.2014 - Current
Service & Service Contracts Sales Coordinator
DOORWAYS Pty Ltd
03.2014 - 07.2014
Customer support
OFFICEWORKS
10.2013 - 03.2014
Handyman, Owner/Manager
Exclusive Pergolas, Decks
01.2006 - 01.2013
Printing Machinist
R L Polk
01.1980 - 01.2013
Certificate IV Building Construction -
Master Builders Association
Work Safe Construction Induction (Red / White Card) - Master Builders -
Master Builders Association
Estimating and Planning Certificate - Printing -
Melbourne Printing Collage
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