Billie-Jo Robinson
Port Kennedy,WA
Summary
I am a dedicated and resourceful 19-year old University student seeking casual or part-time employment. Until March 2025, I am available any time Monday - Saturday, and from 1pm onward on Sunday.
In my previous role, I was elevated to Team Leader at Boost Juice within six months, showcasing exceptional leadership and customer service excellence. Expert in product knowledge and team collaboration, I excel in fast-paced environments, ensuring quality and efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Boost Juice
Rockingham, WA
12.2021 - 03.2024
- Promoted to Team Leader after six months due to consistently excellent performance and leadership skills.
- Crafted a range of drinks expertly in a fast-paced environment, maintaining quality, and meeting customer demands in a timely manner.
- Greeted customers enthusiastically and delivered friendly, efficient service that aligned with company values, ensuring a positive customer experience.
Retail Assistant
Warnbro Pharmacy
, WA
01.2019 - 04.2020
- Stocked and organized shelves with newly arrived products, ensuring merchandise was attractively arranged to maximize sales, and improve store presentation.
- Provided adept customer service by assisting customers with product location, pricing inquiries, and availability.
- Filled Webster packs for customers with high attention to detail, ensuring accuracy and efficiency in a fast-paced environment.
Education
Bachelor of Psychology -
University of Western Australia
Perth, WA06-2026
High School Diploma -
Comet Bay College
Secret Harbour, WA12-2022
Skills
- Product knowledge
- Team collaboration
- Customer service excellence
- Effective communication
- Customer engagement
- Ability to work under pressure
- Learning in a fast-paced environment
- Quality assurance
Volunteering Experience
Lifeblood Volunteer - Rockingham, WA | 07/24 - Present
- Responsible for running the refreshments area for blood donors, serving a variety of hot beverages and snacks in a cafe-style environment.
- Provide support, quality information and guidance to blood donors in a professional and empathetic manner.
UniMentor - UWA | 11/24 - Present
- Will provide support, guidance and advice to first-year university students in the Summer 2025 semester.
- Responsible for the wellbeing and successful orientation of approximately 10-15 students.
Certification
- Cert II in Retail Management - Acquired 11/22
- Responsible Service of Alcohol (RSA) - Pending
References
References available upon request.
Timeline
Customer Service Assistant
Boost Juice
12.2021 - 03.2024
Retail Assistant
Warnbro Pharmacy
01.2019 - 04.2020
Bachelor of Psychology -
University of Western Australia
High School Diploma -
Comet Bay College
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