KOMAL RANI
Melbourne,VIC
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Dedicated customer service representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in corporate offerings and solutions. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Assistant
Convenience Store
Melbourne, VIC
10.2022 - 07.2024
- Sold or recommended products or services to suit client needs.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Maintained a clean and organized work area at all times.
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Received orders from customers via telephone or email and entered them into the system accurately.
- Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
- Managed stock levels by ordering necessary supplies when needed.
- Organized promotional displays according to company guidelines.
- Developed relationships with repeat customers by recognizing individual preferences when possible.
- Delivered customer satisfaction surveys designed to gather up-to-date insight regarding customer perception of services.
- Promoted available products and services to customers during service, account management and order calls.
- Collected deposits or payments and arranged for billing.
Counselor
Migration Office
Talwandi Sabo, PUNJAB
02.2021 - 05.2022
- Monitored clients' constructive feedback and coaching.
- Responded to customers' concerns or complaints by coordinating with the human resources team to solve issues.
- Coordinated employee schedules according to shift changes and availability.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Brief clients regarding their visa applications.
- Provided individual and group counseling sessions for clients.
- Monitored clients' daily activities and responded appropriately when needed.
HDFC Bank Ltd
Relationship Officer
Talwandi Sabo, PUNJAB
01.2020 - 01.2021
- Managed client communications related to daily transactions, service delivery, and operational controls.
- Addressed inquiries from clients and department team members. Advanced competitive awareness of market trends, products, practices, and local rates through extensive market research.
- Built long-term relationships with lucrative clients by utilizing active listening. Effective communication and dynamic interpersonal skills.
- Conducted comprehensive relationship reviews to understand and develop solutions for clients.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
HDB Finance Ltd
Tele Sales Executive
Talwandi Sabo, PUNJAB
05.2018 - 12.2019
- Led aggressive prospecting, cold calling, and networking to enhance lead generation.
- Generated new sales leads and presented findings to outside teams and supervisors for review.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Documented sales call data in company software.
- Generated sales by prospecting leads, cold calling, and negotiating advantageous deals.
- Collaborated with new customers to give details about company offerings.
- Recorded accurate production data such as weight, counts.
- Collaborated effectively with co-workers to ensure completion of tasks on time.
- Tracked packages using computer software to ensure accurate delivery information.
Education
Master Professional Accounting - Accounting And Business Management
Kaplan Business School College
Melbourne, VIC07-2022
Bachelor of Commerce - Banking And Financial Support Services
Mata Sahib Kaur Girls College
Talwandi Sabo, Punjab05-2018
Skills
- Data Entry
- Product Promotion
- Account Management
- Refund Processing
- Clerical Support
- Technical Support
- Payment Processing
- Customer Consultation
- Cash Handling
- Documentation And Reporting
- Quality Assurance Controls
- File coordination
- Direct Sales
- Promotional support
- Customer Service
- Call Documentation
- Order Processing
- Regulatory Compliance
- Database Management
- Teamwork and Collaboration
- Product Education
- Calm Under Pressure
- Professionalism
- Self Motivation
- Sales Transactions
- Sales expertise
- Computer Skills
- Decision-Making
- Multitasking
- Time management abilities
- Customer service excellence
- Active Listening
- Product Knowledge
- Task Prioritization
- Transaction Processing
Languages
English
Professional
Hindi
Full Professional
Timeline
Customer Service Assistant
Convenience Store
10.2022 - 07.2024
Counselor
Migration Office
02.2021 - 05.2022
HDFC Bank Ltd
Relationship Officer
01.2020 - 01.2021
HDB Finance Ltd
Tele Sales Executive
05.2018 - 12.2019
Master Professional Accounting - Accounting And Business Management
Kaplan Business School College
Bachelor of Commerce - Banking And Financial Support Services
Mata Sahib Kaur Girls College
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