- Enjoy hobbies that combine physical activity with outdoor exploration
- High-Intensity Interval Training
- I enjoy cooking for friends and family gatherings
- Pilates
- Swimming
- DIY and Home Improvement
- Watching Movies and TV Shows
- Travel
Billie Tan
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager (Engineering & Operations)
Regent Pumps Pty. Ltd.
07.2018 - 10.2024
- Managing of the entire business operation from production, procurement, stock forecasting, resource management to technical sales and customer service.
- Oversee the engineering & design of existing products and development of new/modified products.
- Responsible for the implementation of quality systems within the business.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Responsible for OH&S within the production floor and ensuring all staff operates under the VIC Legislation and company policies.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Production & Contracts Manager
B.K.B Building Solutions Pty. Ltd. (A Grundfos Company)
04.2013 - 06.2018
- As per responsibilities and activities below, but on a larger scale as the Grundfos Group acquired B.K.B Pumps & Tanks Pty. Ltd. and therefore there was cross functions between the businesses and the scope was expanded nationally across Australia.
- Managing and controlling the production of all equipment Australia-wide.
- Managing the team of Project Managers' who in-turn manages the projects in Victoria and nationally as well.
- Contributed to the development of proposal responses for new business opportunities, incorporating innovative contracting solutions that provided a competitive edge.
Production & Contracts Manager
B.K.B Pumps & Tanks Pty. Ltd.
01.2011 - 03.2013
- Managing the Contracts Team (Project Engineers) on their daily activities (as per below) and streamlining the timelines of projects being delivered.
- Managing the Production Team / Factory Floor in the manufacturing of all the packaged pump systems designed by engineers and project engineers.
- Coordinate the number of projects flowing through the Contracts Department to the Production floor and establish the lead times for all projects.
- Oversee and approve the quality of the equipment delivered to construction sites.
- Negotiated favourable contract terms for clients, resulting in cost savings and risk reduction.
- Manage factory maintenance and OH&S.
- Oversaw subcontractor management activities, ensuring timely delivery of goods or services according to agreed-upon terms.
- Assessed team performance against established KPIs, identifying areas for improvement and driving continuous improvement initiatives.
- Streamlined processes by implementing standardized templates and procedures.
- Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and medium to large sized projects.
Production & Contracts Coordinator
B.K.B Pumps & Tanks Pty. Ltd.
01.2009 - 01.2011
- Managing projects from its initial stages up to delivery of its completed, turn-key packages to major building sites / projects in Victoria.
- Carry out production scheduling, designing works and purchasing of equipment to manufacture various packaged systems in the mechanical, hydraulic and fire sectors in the building industry.
- Providing technical assistance and project management services to clients on medium to large scale projects in the building industry.
- Mitigated potential disputes through proactive issue resolution and open communication channels with vendors throughout the project.
- Developed strong relationships with internal stakeholders (sales, production and service), collaborating closely to identify and address potential project risks or issues.
- Stored and filed contract documents in orderly, organized systems.
Production Assistant
Felton Grimwade & Bickford Pty. Ltd.
01.2009 - 01.2009
- Collaborated with the production team to facilitate smooth operations, avoiding disruptions and delays.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Demonstrated adaptability in handling various production roles as needed, enhancing versatility within the team.
Part-Time Seasonal Staff
Heritage Fine Chocolates Pty. Ltd.
01.2009 - 01.2009
- Worked in the pick and pack division.
- Assisted in inspecting the quality of product whilst conducting packing.
- Worked as a team member in a high pressure, high volume work environment along a conveyor belt distributing unpacked confectionery.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
Education
Bachelor of Engineering - Mechanical
Monash University
Clayton, VIC05.2009
South Australian Certificate of Education -
Taylor's College
Malaysia12.2004
Malaysian Certificate of Education -
Cempaka School
Malaysia12.2003
Skills
- Problem resolution
- Operations management
- Efficient multi-tasker
- Effective leader
- Staff management
- Customer relationship management
- Staff supervision
- Employee scheduling
Interests
Certification
- Certificate IV in Leadership and Management (BSB42015), LMA, December 2021.
- VIC Driver's License.
Accomplishments
- Won 3rd in Taekwondo Championships 1995.
- Team member of the 1st Inaugural Malaysian Women's Water Polo Team 2004.
- Team member in the Malaysian Handball League 2006.
Languages
Malay
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
References
Upon Request
Timeline
General Manager (Engineering & Operations)
Regent Pumps Pty. Ltd.
07.2018 - 10.2024
Production & Contracts Manager
B.K.B Building Solutions Pty. Ltd. (A Grundfos Company)
04.2013 - 06.2018
Production & Contracts Manager
B.K.B Pumps & Tanks Pty. Ltd.
01.2011 - 03.2013
Production & Contracts Coordinator
B.K.B Pumps & Tanks Pty. Ltd.
01.2009 - 01.2011
Production Assistant
Felton Grimwade & Bickford Pty. Ltd.
01.2009 - 01.2009
Part-Time Seasonal Staff
Heritage Fine Chocolates Pty. Ltd.
01.2009 - 01.2009
- Certificate IV in Leadership and Management (BSB42015), LMA, December 2021.
- VIC Driver's License.
Bachelor of Engineering - Mechanical
Monash University
South Australian Certificate of Education -
Taylor's College
Malaysian Certificate of Education -
Cempaka School
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