Billie Pohlner
Melbourne,VIC
Summary
Proven team player with a track record of enhancing customer satisfaction at McDonald's, I excel in multitasking and organization, seamlessly managing multiple orders to uphold service excellence. My punctuality and collaboration skills have consistently contributed to a positive work environment, demonstrating a commitment to performance improvement and customer engagement without compromising quality.
Overview
4
4
years of professional experience
Work History
Team Member
Party & Home/Fantastic Variety
11.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Stocked shelves, sorted out products
- Opening and closing the store
- Cash handling
- Serving customers and assisting their needs
Casual Crew Member
McDonald's
06.2021 - 02.2025
- Working front counter, drive-thru and other areas.
- Taking orders, preparing meals, and collecting payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Experience working in the kitchen, on the line. Cooking food and preparing for customers.
- Working in the cafe, making coffees.
- Receiving good and honest feedback from my coworkers, managers and customers.
- Good time management skills and very punctual, always arrive to work early or on time.
Education
Certificate IV - Allied Heath Assistance
Victoria University
Melbourne, VIC12.2021
Certificate III - Health Services Assistance
Victoria University
Melbourne, VIC12.2020
High School Diploma -
Sunshine College - West Sunshine Campus
Sunshine West, VIC10.2018
Certificate I - Hospitality
Sunshine College - West Sunshine Campus
Sunshine West, VIC10.2018
Skills
- Customer Service
- Time Management
- Problem-Solving
- Punctual
- Clear Communication
- Cash Handling
- Customer Engagement
- Flexible Schedule
- Safe Food Handling
- Integrity and Honesty
- Creativity and Innovation
- Performance Improvement
- Assertiveness
- Multitasking and Organization
- Team Player
- Teamwork and collaboration
- Attention to detail
- Following instructions
- Heavy lifting
- Product knowledge
- Relationship building
- Area and facility cleaning
- Task prioritization
- Shipping and receiving
- Verbal and written communication
- Reliability
References
Fiona Bennett
Assistant Restaurant Manager
Yarraville VIC
fiona_bennett@live.com.au
0432973353
Sonia Cekalovic
Shift Manager
Altona North VIC
cekalovic.sonia@gmail.com
0490252826
Languages
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Member
Party & Home/Fantastic Variety
11.2024 - Current
Casual Crew Member
McDonald's
06.2021 - 02.2025
Certificate IV - Allied Heath Assistance
Victoria University
Certificate III - Health Services Assistance
Victoria University
High School Diploma -
Sunshine College - West Sunshine Campus
Certificate I - Hospitality
Sunshine College - West Sunshine Campus
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