Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Billy McDonald

Toowoomba

Summary

Dynamic and adaptable professional with a strong work ethic and integrity, honed at McDonald's Restaurant. Proven ability to excel in fast-paced environments, delivering exceptional customer service while efficiently managing kitchen operations. Skilled in safe food handling and effective multitasking, consistently enhancing customer satisfaction and team collaboration. Developed strong teamwork and communication skills in high-volume, fast-paced environment. Improved efficiency and maintained high standards of cleanliness and organization. Seeking to transition into new field where these transferable skills can contribute to team success and operational excellence.

Overview

4
4
years of professional experience

Work History

Back Area Crew Member

McDonald's Restaurant
01.2025 - Current
  • Participated in regular safety meetings, reinforcing best practices for personal hygiene, safe food handling techniques, and workplace hazards prevention measures while on duty.
  • Improved customer satisfaction by providing efficient and courteous service in the back area operations.
  • Supported streamlined workflows by efficiently transitioning between tasks as needed throughout shifts without compromising service quality or timeliness of orders completion.
  • Strictly adhered to company policies and procedures regarding food preparation processes, consistently delivering on quality standards and customer expectations.
  • Operated various kitchen equipment safely, adhering to company guidelines for proper use and maintenance.
  • Assisted in inventory management for timely replenishment of food items and supplies, reducing waste and maintaining costefficiency.
  • Demonstrated adaptability by learning multiple stations within the back area operations, increasing versatility as a team member.

Cashier

IGA Grocery Store
11.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Pizza Maker

Canungra Pizza
02.2022 - 10.2023
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.

Education

High School Diploma -

Wilsonton
Toowoomba, QLD
11-2026

Tamborine Mountain State High School
North Tamborine, QLD
11-2024

Skills

  • Fast-paced environment
  • Efficient multitasking
  • Cooking techniques
  • Customer service
  • Work ethic and integrity
  • Time management skills
  • Teamwork and collaboration
  • Safe food handling
  • Kitchen management
  • Customer order management

Accomplishments

Top Shot in South East Queensland, Army Cadets 2024

CSM of 100ACU, Army Cadets 2023-2024

Academic Excellence, TMSHS 2021-2024

Principals Honours, TMSHS 2021-2023

Swimming Age Champion 2018-2022

Speaker at the Queensland Schools Constitutional Convention 2025

Music Captain, CSS 2020

1st Place at South-East Music Eisteddfod 2023-2024

First Aid Qualified

Timeline

Back Area Crew Member

McDonald's Restaurant
01.2025 - Current

Cashier

IGA Grocery Store
11.2023 - 01.2024

Pizza Maker

Canungra Pizza
02.2022 - 10.2023

High School Diploma -

Wilsonton

Tamborine Mountain State High School

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Billy McDonald