BINAYA BASNET
10/50-52 GEORGE ST,Mortdale,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DIGITAL SERVICE REPRESENTATIVE
NSW GOVERMENT SERVICE NSW
11.2022 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than [Number] customers each day.
Science Instructor
US EMBASSY NEPAL BOOK BUS
04.2018 - 02.2020
- Promoted culture of inclusion, respect and collaboration in classroom.
- Produced engaging lesson plans and activities to help students master learning objectives.
- Established and maintained professional relationships with students, staff, parents and community members.
- Developed and implemented variety of instructional strategies to meet diverse needs of students.
Education
Master of Technology - ENTERPRISE SYSTEM AND BUSINESS ANALYTICS
Federation University Australia
Sydney, NSW05.2022
CERTIFIED COOURSE FROM GOOGLE - GOOGLE DATA ANALYTICS
GOOGLE CERTIFIED
SYDNEY03.2023
Bachelor of Science - MICROBIOLOGY
SAINIK COLLEGE TU NEPAL
NEPAL04.2019
Skills
- understand business process
- Have a knack of problem-solving
- Grasp on project management
- managed risk analysis and knowing business strategy
- Service Recommendations
- Recordkeeping Requirements
- Membership Inquiries and Renewals
- System Updates
- Dive into data analytics
- mapped current business process
- customer centric
Certification
Google data analyst certificate
Drives training from service NSW
De-escalation Training
Timeline
DIGITAL SERVICE REPRESENTATIVE
NSW GOVERMENT SERVICE NSW
11.2022 - Current
Science Instructor
US EMBASSY NEPAL BOOK BUS
04.2018 - 02.2020
Master of Technology - ENTERPRISE SYSTEM AND BUSINESS ANALYTICS
Federation University Australia
CERTIFIED COOURSE FROM GOOGLE - GOOGLE DATA ANALYTICS
GOOGLE CERTIFIED
Bachelor of Science - MICROBIOLOGY
SAINIK COLLEGE TU NEPAL
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