Summary
Overview
Work History
Education
Skills
Timeline
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Bing GAO

Sylvania,NSW

Summary

Dynamic 7-Eleven Franchisee with a proven track record in workflow optimization and team leadership. Successfully developed training programs and implemented sales promotions, enhancing operational efficiency and customer service standards. Skilled in data analysis and inventory management, fostering strong franchise relations to drive business growth.

Overview

13
13
years of professional experience

Work History

7-Eleven Franchisee

7-Eleven Penshurst
Penshurst
11.2014 - Current
  • Implemented innovative solutions to streamline workflow processes across multiple locations owned by the same Franchisee.
  • Developed a comprehensive training program for new employees at the franchisee's business.
  • Conducted regular meetings with staff members to ensure successful operations of the franchisee's business.
  • Organized special promotions aimed at increasing sales volume during peak seasons or holidays across all locations owned by the Franchisee.
  • Delegated work to staff, setting priorities and goals.

7-Eleven Franchisee

7-Eleven Cronulla
Cronulla
10.2012 - 12.2015
  • Analyzed data from various sources including POS systems, customer feedback surveys. to identify areas of improvement in operational efficiency within the franchisee's business.
  • Reviewed customer feedback surveys and worked with employees to improve customer service standards.
  • Coordinated activities between franchisor headquarters and local franchises, ensuring timely implementation of corporate initiatives at the franchisee level.
  • Monitored inventory levels and placed orders as needed, ensuring sufficient stock availability at all times.
  • Scheduled employees per location to keep shifts well-staffed.

Education

M.D. - Information Technology

University of Sydney
Sydney, NSW
11-2006

M.D. - Telecommunications

University of Sydney
Sydney, NSW
11-2005

Skills

  • Inventory management
  • Employee training
  • Customer service
  • Data analysis
  • Sales promotions
  • Workflow optimization
  • Team leadership
  • Staff scheduling
  • Performance monitoring
  • Franchise relations

Timeline

7-Eleven Franchisee

7-Eleven Penshurst
11.2014 - Current

7-Eleven Franchisee

7-Eleven Cronulla
10.2012 - 12.2015

M.D. - Information Technology

University of Sydney

M.D. - Telecommunications

University of Sydney

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Bing GAO