Adnan Tahsin Turzo
Sylvania,NSW
Summary
International student currently pursuing studies at Crown Institute with valuable experience in retail sales and customer service in Sydney over the past four years. Strong work ethic, reliability, and dedicated, team-oriented approach. Committed to exceeding customer expectations and delivering exceptional service. Excited to leverage skills and experience to contribute positively to new opportunities. Proven track record in stocking shelves for various organizations. Engaging and pleasant personality has helped build strong customer relationships.
Overview
5
5
years of professional experience
Work History
Merchandiser
Brand Influence Group
04.2024 - Current
- Driving strong relationships with store personnel
- Negotiating promotional space
- Building and maintaining quality displays in store
- Executing planograms accurately
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Represent BIG and our clients positively and professionally
Customer service operator
TABCORP
09.2021 - 12.2023
- Respond promptly and professionally to inbound calls, meeting defined Key Performance Indicators (KPIs) to ensure high-quality service delivery
- Conduct betting transactions in strict adherence to company policies and relevant legislation, ensuring compliance and integrity
- Assist customers with various tasks related to TAB account maintenance, guaranteeing administrative accuracy and integrity
- Efficiently prioritize and manage inbound calls to ensure timely resolution of customer inquiries, enhancing overall service efficiency
- Consistently strive to exceed service expectations, delivering an outstanding customer experience with every interaction
- Handle customer escalations diplomatically, providing suitable solutions within specified time frames and ensuring follow-up for resolution
- Maintain detailed and accurate records of all customer interactions to facilitate effective communication within the organization
- Uphold strict adherence to confidentiality and privacy policies in handling sensitive customer information.
Online Personal Shopper
Woolworths customer fulfilment centre
03.2020 - 11.2021
- Efficiently utilize RF scanners to select and restock products for delivery, focusing on fulfilling online orders with precision and accuracy
- Provide personalized guidance and exceptional customer service to assist customers in making informed purchasing decisions, both online and in person
- Support customers throughout the ordering process, whether by phone, online, or in-store, ensuring smooth transactions and timely payments
- Responsively address customer complaints and requests, striving for prompt resolution while escalating unresolved issues to management as needed
- Offer suitable substitutes for dated, discontinued, or unavailable products, ensuring customers receive satisfactory alternatives without compromising quality
- Immediately report any customer issues, supply shortages, or product discrepancies to management, facilitating swift resolution and continuous improvement
- Engage proactively with customers to accommodate special instructions or preferences, ensuring orders are fulfilled accurately and to their satisfaction
- Utilize RF scanners to accurately select, scan, and pack orders, maintaining meticulous attention to detail throughout the fulfillment process
- Assist with order collection, packaging, loading, and payment processing, contributing to a seamless and efficient transaction experience for customers
- Stay updated on product offerings and availability, communicating changes or updates effectively to relevant stakeholders
- Collaborate closely with store departments to optimize service delivery and enhance the overall efficiency of the online ordering process.
Sales Professional – Christmas Casual
David Jones
09.2020 - 02.2021
- Maximize sales to meet store budgets, providing exceptional customer service and exceeding KPI targets for David Jones American Express Card sign-ups
- Encourage enrolment in the David Jones Rewards program and assist with customer inquiries and product location within the store
- Utilize upselling techniques, process transactions, and handle inventory management, including restocking and product displays
- Prepare products according to company guidelines, maintain stock presentation, and ensure a safe and efficient working environment
- Communicate effectively with customers and team members, demonstrate a positive attitude, and adhere to company policies and procedures.
Customer service representative- Crew Member
McDonald’s Hurstville Central
12.2019 - 02.2021
- Deliver exceptional customer service while operating efficiently in a fast-paced environment
- Successfully multitask to handle food preparation alongside providing top-tier customer service
- Strictly adhere to safety and hygiene standards to ensure a clean and sanitized workspace
- Maintain cleanliness by regularly cleaning equipment, fittings, and all areas of the restaurant
- Serve guests with enthusiasm and precision at the front counter, even during peak times
- Collaborate as an integral part of the team to manage customer flow effectively and ensure seamless operations.
Education
BBA - Accounting
Crown Institute of Higher Education
North Sydney, NSW06.2027
High School Diploma -
University of Sydney Foundation Program
Alexandria, NSW06.2020
Skills
- Xero
- Microsoft 365
- Cost Analysis
- Visual display installations
- Stock replenishment
- Sales Techniques
- In-store support
- POS systems knowledge
- Call Management
- Complaint resolution
- Inbound and Outbound Calling
- Cash Handling
References
- Taylors College - Career's Coordinator, Rebecca James, +61 2 8303 9747, RJamesVazquez@studygroup.com
- David Jones, Jason Grey, Sales Manager, 0402 991 065, jgray@davidjones.com.au
- McDonald's Hurstville Central, Melissa, Manager, +61 403 037 007, 1202@au.stores.mcd.com
- Woolworths CFC, Alex, Online Team Manager (AM shift), +61 405 271 188, 0285 659 377
- Catering Industries, Madie Lee, Hiring Manager, +61 497 160 582, madie@cateringindustries.com.au
- Tabcorp, George Street, Beard Allan, Team Manager, allan.beard@tabcorp.com.au
Skills experience
- Exhibit courtesy and a customer-oriented mindset to consistently meet customer needs and expectations.
- Demonstrate the ability to work swiftly and efficiently with a keen sense of urgency, especially in high-pressure situations.
- Proven track record of working collaboratively within a team environment to achieve common goals.
- Experience in adapting to rotating schedules and working effectively in various roles within the restaurant.
Timeline
Merchandiser
Brand Influence Group
04.2024 - Current
Customer service operator
TABCORP
09.2021 - 12.2023
Sales Professional – Christmas Casual
David Jones
09.2020 - 02.2021
Online Personal Shopper
Woolworths customer fulfilment centre
03.2020 - 11.2021
Customer service representative- Crew Member
McDonald’s Hurstville Central
12.2019 - 02.2021
BBA - Accounting
Crown Institute of Higher Education
High School Diploma -
University of Sydney Foundation Program
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