BINTA LAMIN
Brisbane,Australia
Summary
I am a hardworking and passionate person with a positive-infectious personality. I have extensive experience across a variety of different roles and industries with proven ability to engage, deliver, develop and implement team strategies, processes and actions that elevate organisational efficiency, productivity and customer satisfaction. I have demonstrated success in developing innovative opportunities to enhance executive decision-making to drive long term organisational success. I am passionate about creating inclusive and equitable opportunities whilst fostering strong stakeholder relationships and connections. I have a genuine concern for helping people which has been influenced by my lived and professional experiences. Currently I am seeking a full time role which offers growth and leadership opportunities in a challenging yet rewarding work environment.
Overview
5
5
years of professional experience
Work History
Community Engagement and Marketing Manager
Proactive Health
Brisbane
09.2024 - Current
- Collaborate closely with the leadership team to drive strategic business outcomes, establish national partnerships, and expand market diversification.
- Provide high-level oversight and direction across all marketing operations, including brand strategy, campaign development, social media, and localised execution.
- Lead the identification, acquisition, and management of external partner relationships to strengthen national marketing and community initiatives.
- Support licensees with tailored marketing strategies, campaign planning, and diversification initiatives to drive local market growth.
- Manage stakeholder relationships with 45 independent multidisciplinary allied health business owners operating across 350+ clinics nationally, ensuring alignment with brand and business objectives.
- Champion community engagement by developing initiatives that connect clinics with their local communities and enhance brand presence.
- Ensure the cohesive delivery of marketing activities across regions, maintaining consistency while supporting localised needs.
Housing Officer
Department of Housing, Local Government, Planning and Public Works
Brisbane
05.2024 - 09.2024
- Collaborated with internal and external stakeholders to respond, assess and support customer needs
- Managed a high volume of face to face, email and over the phone customer calls, enquiries and applications
- Assisted customers with social housing applications, private rental products and transitional pathways
- Worked with complex, high risk and vulnerable clients from all different backgrounds, demographics and cultures to assist with the departments housing and homelessness objectives and outcomes
- Provide resources and referrals to other services to assist customers with decision making and assessment
- Utilised multiple different systems and softwares to process customer enquiries, applications and record keeping
- Maintained meticulous records using multiple software systems, ensuring data accuracy and regulatory compliance.
- Liaised with multidisciplinary teams to develop comprehensive support plans, enhancing service delivery and customer outcomes
Engagement Coordinator
Endeavour Foundation
02.2023 - 04.2024
- Managed and analysed a high volume of customer engagement enquiries and demographic data to provide person centred solutions and strategies for increased customer satisfaction and retention
- Developed and implemented new processes, documents and procedures to assist with organisational efficiency and productivity
- Cleared 2 years of data backlog in 2 months, enhancing executive decisions and property strategies
- Delivered product training to internal staff to support the organisations long term sustainability strategies and expansion of product offerings
- Conducted site visits locally and regionally to gain feedback on service delivery approaches and recommendations
- Utilised multiple different systems to collect, store, analyse and report on data and service level agreements creating opportunity for business expansion into a new location
- Introduced new tools, processes and resources to elevate operational efficiency and consistency in service delivery
- Streamlined the organisations end to end process within the Home and Community Portfolio to address bottlenecks impacting processes and customer acquisition
- Facilitated weekly, fortnightly and monthly meetings to report, record and collect information on customer pipeline data, trends, asset management and organisational growth strategies
- Responsible for managing and coordinating multiple projects to support growth and retention across multiple regions within my portfolio (North QLD, Central QLD, Wide Bay and NSW/VIC)
- Actively worked with cross-functional teams to holistically understand and evaluate customer needs and wants to support marketing campaigns and initiatives nationwide
- Implemented new resources and website development features to offer customers with a disability more accessibility, choice and control
Project Officer
Palliative Care Queensland
08.2022 - 02.2023
- Planned, coordinated and delivered magical, simple and special wish requests for palliative care patients, their families and caregivers
- Assessed patients wish eligibility using a submission criteria and palliative care needs assessment
- Liaised and communicated directly with hospital departments, clinical nurses, paramedics, volunteers, wish recipients, families and wish site partners to ensure safe and holistic delivery of wish requests
- Ensured meticulous compliance with healthcare standards in all documentation prior to submission and managerial approval
- Manually transferred over 100 multi paged paper patient records to digitalised CRM system to align with compliance, data security, standards and policies
- Updated, tracked and analysed educational course and trainings to generate and analyse data for future organisational strategies
- Maintained and managed accurate data integrity to report on project funded outcomes and impacts
- Booked fleet vehicles, QAS decommissioned ambulances and professional photographers to support delivery of wish requests
- Provided IT and practical support to program facilitators and participants
- Main point of contact for multiple inboxes - answering, redirecting and responding to enquiries via email and phone call
- Supported the organisations day to day administration and operations
- Streamlined end-of-life wish processes and procedures to increase processing capacity and accomodate for more wish requests
- Crafted bespoke memory books as gifts, enriching patient and family end of life experiences
- Facilitated seamless wish fulfillment through effective multi-department coordination.
Project Officer
Netball Queensland
04.2021 - 09.2022
- Supported the delivery of Netball Queensland's Connecting Through Sport (CTS) project with Multicultural Australia and the Federal Government
- Developed and coached the first fully funded multicultural U18’s mixed netball team to participate in Nissan Arena’s social netball competition, creating grassroots pathways
- Engaged with external stakeholders and partners, including but not limited to local schools, cultural community groups and welcome hubs to promote a multi-million funded program to targeted communities
- Exceeded yearly KPI’s and project outcomes with limited budget
- Planned, developed, delivered, and facilitated Cultural Awareness and Diversity Training to Netball Queensland Staff, State League Players, and Community Stakeholders
- Gathered and reported on qualitative and quantitative data to track and measure success of KPI’s
- Provided recommendations and feedback on the the effectiveness of the Connecting through Sport Project for future sustainability
- Maintained and monitored project plans, project schedules, work hours, budgets, and expenditure
- Collaborated with AFL Queensland, Football Queensland, Rise Tennis and Multicultural Australia to deliver on combined project outcomes
- Bump in and out for various multicultural community events, sporting expos and sporting programs
- Pioneered integration and modification tactics to effectively support diverse community involvement in sports
- Facilitated all programs at Milperra State High, an intensive English Language school for newly arrived young people of refugee and migrant backgrounds
- Initiated cultural integration strategies, enhancing inclusive community sports participation outcomes
Education
Bachelor of Business - Sport Management and Marketing
Griffith University
06.2024
Certified Digital Marketing Professional -
Digital Marketing Institute
Skills
- High standard written and verbal communication
- Exceptional attention to detail and accuracy
- Ability to be flexible and adaptable in a challenging yet rewarding work environment
- Collaboration skills including negotiation, interpersonal and facilitation skill
- Demonstrated the ability to work autonomously and meet multiple deadlines, project schedules and reporting requirements
- Proven ability to work autonomously and achieve successful outcomes under minimal supervision
- Effective time management and work-life balance skills
- Strong experience in managing multiple projects and programs
- Proven ability to plan, develop, coordinate and implement a variety of programs appropriate to the needs of diverse groups
Accomplishments
- Sponsored Invitation to the 2024 Welcoming Australia Symposium
Timeline
Community Engagement and Marketing Manager
Proactive Health
09.2024 - Current
Housing Officer
Department of Housing, Local Government, Planning and Public Works
05.2024 - 09.2024
Engagement Coordinator
Endeavour Foundation
02.2023 - 04.2024
Project Officer
Palliative Care Queensland
08.2022 - 02.2023
Project Officer
Netball Queensland
04.2021 - 09.2022
Bachelor of Business - Sport Management and Marketing
Griffith University
Certified Digital Marketing Professional -
Digital Marketing Institute