BIRAJ KHANAL
Sydney,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Credit Officer
Everest Bank Limited
06.2022 - 09.2023
- Adhered to banking standards and government lending guidelines for loan services.
- Organized and finalized loan applications for underwriter review.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
Customer Service Representative
Everest Bank Limited
02.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
NEPAL SIDDHARTHA SADAN POLYCLINIC PVT LTD
03.2019 - 07.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
BACHELOR OF BUSINESS STUDIES - Business Administration And Management
TRIBHUWAN UNIVERSITY
SARASWATI MULTIPLE CAMPUS2019
Skills
- Critical Thinking
- Financial Advisement
- Appraisal Verification
- Customer Proposals
- Customer Acquisition
- Credit Validations
Timeline
Credit Officer
Everest Bank Limited
06.2022 - 09.2023
Customer Service Representative
Everest Bank Limited
02.2021 - 06.2022
Customer Service Cashier
NEPAL SIDDHARTHA SADAN POLYCLINIC PVT LTD
03.2019 - 07.2020
BACHELOR OF BUSINESS STUDIES - Business Administration And Management
TRIBHUWAN UNIVERSITY
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