Bishal Dhakhwa

High-performing Fresh Produce Manager at Coles with a strong track record in retail leadership and operational excellence. Expert in leading teams, optimising inventory, and maintaining exceptional product quality while consistently reducing waste and driving sales growth. Demonstrates advanced capability in staff development, visual merchandising, and strategic planning to enhance efficiency and elevate customer experience. Recognised for delivering measurable results, strengthening team performance, and implementing process improvements in fast-paced, high-volume environments.

Business Analyst with international experience in transforming business operations through data-driven insights and customer-focused analysis. Proven ability to identify inefficiencies, uncover opportunities, and deliver actionable solutions that support strategic decision-making and performance improvement. Combines strong analytical thinking with clear communication and stakeholder collaboration to drive impactful outcomes and achieve organizational objectives.

Frist Aid

IT Training Nepal

C Programming Training

C++ Programming Training

• Sales Growth Through Strategic Merchandising
  Redesigned produce displays using high-impact visual merchandising and seasonal promotions. Positioned high-margin and fast-moving items strategically, resulting in increased customer engagement and consistent uplift in weekly sales.
• Customer Experience Improvement Initiative
  Introduced quality control checks and freshness standards across the department, ensuring premium product presentation. Enhanced customer satisfaction and increased repeat purchase behavior.
• 2021, Kisan Credit Card Management System for Agriculture Development Bank (ADBL), Lead Business Analyst, Collaborated with stakeholders as lead Business Analyst, Requirement Analysis and Software Design. Communicated with stakeholders to analyse and design feature changes/upgrades. Collaborated with the development and QA team as project owner and planning/design lead by providing SRS.
• 2021, Trade Management System (TMS), Lead Business Analyst, Collaborated with development as Lead Business Analyst and Documented the product document, including Software Requirement Specification (SRS), Functional Requirement Specification, User Acceptance Testing Document, API document and User Manual., Involved as a Planning and Design team member in business requirements and system analysis of the whole project's detailed requirements and design documents.
• 2021, Artifact Management System for the Department of Information and Technology (DoIT), Planning and Design team member, Business Analysis, Involved as a Planning and Design team member in business requirements and system analysis of the whole project's detailed requirements and design documents., Collaborated with development and QA team as project owner and planning/design lead by providing SRS.
• 2021, Inter Co-Operative Fund Transfer and Cheque Clearance, Research and Documentation
• 2020, WHO LAB, Business Analyst, Requirement Analysis and Software Design, Documentation leads to preparing Software Requirement Specifications and Project Plan Reports.
• 2020, Budget Management System (BMS) for Rastriya Banijya Bank (RBB), Planning and Design team member, Involved as a Planning and Design team member in business requirement and system analysis of the whole project's detailed requirements and design documents., Collaborated with development and QA team as project owner and planning/design lead by providing SRS documents, backlogs, and Knowledge base. Lead User Acceptance Test (UAT) of most of the major modules. Requirement analysis and system design to address major and minor change requirements. Communicate with stakeholders to analyse and design feature changes/upgrades.
• 2019, Nagarik Lagani Kosh (Citizen Investment Trust), Requirement Analysis and Software Design, Prepared Software Requirement Specification (NCHL Portal)