Maddison Reynolds
Byford
Summary
Experienced Fresh Produce Manager with a strong background in retail and supply chain management. Expertise in strategic planning, staff training, and organizational skills. Demonstrated ability to ensure high-quality fresh produce, minimize waste, and maximize customer satisfaction, consistently improving operational efficiency and boosting sales. Holds a certificate II in HSR representation and proudly represents store as a Health and Safety Representative. Accountable for ensuring area group (consisting of 11 stores) achieves KPIs and providing guidance to new leadership.
Overview
14
14
years of professional experience
Work History
Fresh Produce Manager
Woolworths
07.2011 - Current
- Team management
- Ordering
- Food safety
- Safety
- HSR representative
- Sales planning
- Rostering
- KPIs
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed daily walkthroughs throughout the store premises ensuring cleanliness, orderliness, safety standards are met.
- Trained, mentored and supervised new staff in proper handling techniques for fresh produce.
- Replenished, rotated and culled displays several times daily.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Created attractive displays of fresh fruits, vegetables, herbs and other perishable items in store aisles.
- Received produce deliveries and unloaded produce.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Produced thorough, accurate and timely reports of project activities.
- Maintained records of deliveries, pricing information and invoices for all purchases made.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored customer feedback regarding quality of fresh produce items and took corrective action as needed.
- Maintained department equipment and advised general manager of equipment repair needs.
- Assigned work and monitored performance of project personnel.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Trained and coached new team members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ordered additional supplies from vendors based on customer demand or forecasted trends.
- Delegated work to staff, setting priorities and goals.
- Provided clear, attractive and consistent signage.
- Ensured that all food safety regulations were adhered to while handling and storing fresh produce items.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Kolbe Catholic College
Rockingham10-2012
Skills
- Ordering produce
- Food safety
- Sales planning
- Inventory management
- Customer service
- Quality control
- Team management
- Employee training
- Staff scheduling
- Performance feedback
- Merchandising strategies
- Retail management experience
- Department leadership
- Teamwork
Accomplishments
- Produce Manager of the year 2023 and 2024 for area group
- Produce Manager of the year for 2023 and 2024 for Zone 3 (south of the river)
- Helped facilitate cultivate training to Zone 4 produce managers
- WA Produce department of the month September 2017
- Completed a Women in leadership course through Woolworths 2024
References
Nicole Beisley
Store Manager
0439 925 078
Rosalind Smith
Produce Operations Manager WA
0427 504 556
Timeline
Fresh Produce Manager
Woolworths
07.2011 - Current
High School Diploma -
Kolbe Catholic College
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