It Support
Internships
02.2023 - 05.2023
- Successfully migrated data from file and print server to the cloud and updated new information to SharePoint site.
- Configured routers and switches and resolved networking issues.
- Upgraded firmware of router, Synology device (NAS), ESXi, and ILO (BIOS of HP server).
- Installed and configured virtual machines using virtualization technologies such as VirtualBox and Hyper-V 6.5. Registered new VMs and extended their size. Shrunk unused space to assign the same memory to another VM.
- Monitored and maintained daily backups via ShadowProtect and Image Editor.
- Troubleshot issues related to local printers and scanners such as driver failure, scan-to-email, and network folders.
- Onboarded and offboarded clients or employees.
- Built PCs by finding all components needed to build a PC and making them compatible.
- Imported and exported emails using Outlook. Learned about PST and OST files.
- Set up video conference setups on-site for clients.
- Installed access points, crimped cables into RJ45, and tested endpoint connections using cable tester tool. Configured access points from cloud connection such as adding to network.
- Connected to domain and hosting to host a site.
- Managed DNS using Cloudflare and secured it using DKIM, SPF, and DMARC.
- Bought and assigned licenses to clients using a third-party website, Synnex.
- Used password manager (Keepass) and added new entries.
- Troubleshot network issues professionally and provided timely solutions.
