Bishar Burale
Summary
Reliable support worker offering several-year background promoting client development in day program and group home settings. Skilled in facilitating physical and educational activities and monitoring client progress. Observant and patient team player with passion for helping others.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Worker
Nurse Next Door
03.2023 - 08.2024
- Provided emotional and practical support to vulnerable adults.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Organized recreational and educational activities for clients according to individual needs.
- Collaborated with other professionals to develop treatment plans for clients.
- Developed strategies to help individuals cope with their disability.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
Support Worker
Tri Care services
04.2021 - 12.2022
- Organised leisure activities for clients in the community.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
Customer Service Representative
Probe group
02.2020 - 01.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Social Work
Stirling Education
01-2024
Skills
- First-aid and CPR
- Call center operations
- Inbound and outbound calling
- Behavioral support
- Presentation Design
- Skill Development
- Mental health assistance
- Critical thinking
Certification
- Cert IV in disability
- NDIS Screening check
- First Aid and CPR
References
References available upon request.
Education and Training
other
Timeline
Support Worker
Nurse Next Door
03.2023 - 08.2024
Support Worker
Tri Care services
04.2021 - 12.2022
Customer Service Representative
Probe group
02.2020 - 01.2021
Social Work
Stirling Education