Bishnu Gurung
Everton Park,QLD
Summary
NMW0002494023
Compassionate Registered Nurse with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Skillfully handled complex patient cases and high-stress situations through empathetic communication, active listening and individualized care plan. Works well with diverse patient populations fostering trusting relationships to improve outcomes. Efficiently coordinate with multidisciplinary healthcare professionals to advance patient care. Demonstrated leadership focused on increasing and enhancing patient care and satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Care Coordinator
Portofino Residential And Aged Care Faciltiy
04.2022 - 11.2023
- Conducted routine audits of charts, care plans and incident reporting daily to ensure quality care standards are met while risk assessing any critical patients' situation or complex clinical cases over change in health status.
- Participated in interdisciplinary care case conferences, sharing clinical insights and collaborating with patients, carers, physicians, allied health services and community service providers on strategies for complex case management.
- Reviewed incident reports and infection registers daily, and implemented actions/strategies as needed under indirect supervision of clinical manager.
- Engaged in quality meetings, monthly audits, case conferences and interdisciplinary team meetings to identify changing care needs as per patient cohort, risks, and any gaps in current policy and procedures preventing in meeting patient care needs.
- Supported the team on professional development by training new hires, mentoring junior colleagues and participating in mandatory as well as available/ongoing training programs.
- Optimized workflow efficiency within the team by delegating tasks according staff skills, experience levels, staff availability (sp. during staff shortage) and workload capacity.
- Arranged referrals to allied health and community services such as PT, OT, dietician, advocate service, wound clinicians and other enabling services to meet the care needs of residents with changing care needs and complexities Through out continuum of care.
- Assisted in the development of protocols for complex case management, coordinating care plans and training for staff members to facilitate care needs, leading to improved outcomes for high-risk patient populations.
Registered Nurse
Portofino Residential And Aged Care Faciltiy
07.2021 - 03.2022
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Enhanced patient's satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Utilized critical thinking skills to prioritize tasks and appropriate nursing interventions based on patients'' acuteness level and individual needs.
Education
Bachelor of Nursing - Nursing
Australian Catholic University
Brisbane, QLD01.2021
Diploma of Nursing - Healthcare
Ultimo, TAFE
Sydney, NSW12.2018
Skills
- Assessment and Care Planning
- End-of-life/Palliative/Hospice care
- Tracheostomy Care at home
- Admission and Discharge processses
- PEG tube, SPC and IDC care
- Complex Wound Care management
- SIRS reporting and investigation
- Case Management and conferences
- Clinical Documentation
- Clinical Risk Management
- Incident reporting and management
- Infection prevention and control management
- ANACC assessment and referral
- Employee Performance Evaluations
- Conflict Resolution
- Quality Improvement
- Interdisciplinary and Interdepartmental Collaboration
- Resource Coordination
- Patient Health Education
- Clinical Leadership
- Clinical Inventory Control - Stock take, ordering as well as distribution
Certification
- First Aid Certificate
- CPR And BLS Certificate
Languages
Nepali
Native or Bilingual
English
Full Professional
References
Winni Wong
Quality and Improvement Manager
Regis
Email - wwong@regis.com.au
Rebecca Taylor
Clinical Manager
Portofino, Vacenti
Email - Rebecca.taylor@vacenti.com.au
Vaccination status
Received 3 doses of vaccine against COVID-19
Timeline
Care Coordinator
Portofino Residential And Aged Care Faciltiy
04.2022 - 11.2023
Registered Nurse
Portofino Residential And Aged Care Faciltiy
07.2021 - 03.2022
Bachelor of Nursing - Nursing
Australian Catholic University
Diploma of Nursing - Healthcare
Ultimo, TAFE
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