Bishnu Maya Rana Thapa
Canberra,ACT
Summary
Professional and proactive cafe supervisor with extensive experience in managing cafe operations, ensuring health and safety compliance, and enhancing customer satisfaction. Skilled in training staff, managing inventory, and implementing marketing strategies. Adept at problem-solving and improving customer relations, bringing strong leadership and operational expertise to drive business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cafe Supervisor
Zouki Group of Companies
06.2020 - Current
- Scheduling and receiving food and beverage deliveries, verifying product quantity and quality.
- Maintaining a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Efficiently managing cafe operations and addressing customers concerns promptly for their satisfaction.
- Minimizing a risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Effectively marketing business and improving customer relations strategies for cafe's sales growth.
- Training new hires in food handling and safety protocols to boost knowledge and performance.
- Addressing customer complaints with professional demeanour and by using communication and problem-solving skills to resolve issues.
- Managing products display effectively to achieve consistent sales with minimal waste.
Nursing Assistant
Moran Health Care Group
02.2017 - 01.2020
- Improved residents satisfaction by providing compassionate assistance with daily activities such as everyday hygienic needs.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Documented care actions by completing records and logs in medical software system.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Implemented stress-reduction techniques, enhancing patient well-being and recovery experiences.
- Increased residents engagement by providing emotional support, companionship, and encouragement during challenging times.
Education
Master of Information System - Information Systems Analysis
University of Southern Queensland
Sydney, NSW11-2017
Bachelor of Biomedical Engineering - Biomedical Engineering And Applied Science
Purbanchal University
Kathmandu, Nepal06-2013
Skills
- Professionalism
- Database Administration
- Systems Analysis
- Staff Training and Development
- Health and Safety Regulations
- Customer Experience Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking Abilities
Certification
- ACS Professional Year Program in Computing/ICT
- Food Safety Supervisor Skill Set, FOODSAFETYF1RST, 2024
- First Aid Certification
- Certified Nursing Assistant (CNA)
Timeline
Cafe Supervisor
Zouki Group of Companies
06.2020 - Current
Nursing Assistant
Moran Health Care Group
02.2017 - 01.2020
Master of Information System - Information Systems Analysis
University of Southern Queensland
Bachelor of Biomedical Engineering - Biomedical Engineering And Applied Science
Purbanchal University
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