Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bitisha Karki

Epping,NSW

Summary

Dynamic leader with a proven track record at TACO STREET, adept in strategic planning and inventory management. Excelled in coaching and mentoring a diverse team, enhancing productivity and customer satisfaction. Skilled in negotiation and clear communication, successfully navigated organizational changes and improved operational efficiency.

Overview

3
3
years of professional experience

Work History

Manager

TACO STREET
NORTH STRATHFIELD, NSW
04.2023 - Current
  • Led a team of employees, ensuring high productivity and excellent customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Resolved conflicts among employees in an effective manner.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Provided leadership during times of organizational change or crisis situations.
  • Updated computer systems with new pricing and daily food specials.

Head Barista

KEPOS STREET
Sydney, NSW
03.2023 - 07.2024
  • Monitored stock levels of food items such as pastries, muffins.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Checked brewing equipment for proper functionality.
  • Verified that all equipment was functioning properly before opening the café for business each day.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.

Waitress Supervisor

The Wooden whisk
St Leonards
02.2022 - 07.2023
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Analyzed financial reports such as sales data and labor costs for management review.
  • Completed routine maintenance and repair.
  • Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
  • Supervised waitstaff to ensure quality customer service and satisfaction.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Monitored cash register operations during shifts for accuracy of transactions.

Education

Bachelor of Science - Biomedical Sciences

UTS
Sydney, NSW
03-2023

Skills

  • Marketing
  • Negotiation
  • Strategic planning
  • Inventory management
  • Expense tracking
  • Emergency response
  • Coaching and mentoring
  • Clear communication

Timeline

Manager

TACO STREET
04.2023 - Current

Head Barista

KEPOS STREET
03.2023 - 07.2024

Waitress Supervisor

The Wooden whisk
02.2022 - 07.2023

Bachelor of Science - Biomedical Sciences

UTS

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Bitisha Karki