Hi, I’m
Bixue Yin
Brisbane,QLD
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Reliable employee seeking part-time job. Offering excellent communication and good judgment.
Overview
3
years of professional experience
Work History
Gong Cha
Drink Maker
09.2022 - Current
Job overview
- Managed cash transactions accurately while maintaining responsibility for the register''s contents throughout shifts.
- Ensured a safe working environment by adhering to proper food handling procedures, sanitation guidelines, and workplace safety protocols.
- Maintained a clean and organized workspace, ensuring efficiency and compliance with health regulations.
- Received positive feedback from customers for attentiveness, drink-making skills, and friendly demeanor.
- Demonstrated adaptability by quickly learning new recipes as they were introduced or when requested by customers.
- Explained daily specials and beverage promotions to exceed daily sales goals.
West End VAPE&TOBACCO
Tobacco Cashier
09.2023 - 04.2024
Job overview
- Handled customer complaints professionally and calmly, resolving issues swiftly to maintain customer loyalty.
- Contributed to achieving sales targets through upselling techniques and product knowledge sharing.
- Reduced shrinkage rates by closely monitoring suspicious behavior and reporting potential theft cases promptly.
- Increased customer satisfaction by providing efficient and friendly service at the tobacco cashier counter.
- Ensured timely replenishment of tobacco displays, maintaining an attractive presentation that encouraged sales growth.
Jackpot Dining
Restaurant Waiter
10.2022 - 03.2023
Job overview
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Coffee Shop
Barista
09.2021 - 01.2022
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Hot Pot Restaurant
Waitress
01.2021 - 03.2021
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Inspected dishes and utensils for cleanliness.
Education
University of QueenslandBrisbane, QLD
Bachelor of Business Admin. from Human Resources Management
11.2023
Skills
- Equipment and Store Cleaning
- Food Storage Management
- Customer Retention
- Coordinating Orders
- Equipment Checks and Assessments
- Hospitality and Professionalism
Additional Information
New Partner( subclass 820) Bridging A visa
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
English
Professional Working
Timeline
Tobacco Cashier
West End VAPE&TOBACCO
09.2023 - 04.2024
Restaurant Waiter
Jackpot Dining
10.2022 - 03.2023
Drink Maker
Gong Cha
09.2022 - Current
Barista
Coffee Shop
09.2021 - 01.2022
Waitress
Hot Pot Restaurant
01.2021 - 03.2021
University of Queensland
Bachelor of Business Admin. from Human Resources Management
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