Blazenka Mance
Melbourne,VIC
Summary
Meticulous dental nurse with over 10 years of expertise in patient support and record management.
Overview
37
37
years of professional experience
Work History
Dental Nurse/Dental Nure/Dental Nurce/Receptionist Assistant
Eltham Family Dental
Eltham, Vic
03.2012 - Current
- Facilitated patient comfort during dental procedures and assisted with treatments.
- Prepared treatment rooms and sterilized instruments in compliance with protocols.
- Maintained accurate patient records, including medical histories and dental charts.
- Managed appointment scheduling and coordinated follow-ups to enhance efficiency.
- Anticipated dentist needs during examinations and supported treatment processes.
- Processed patient payments for services rendered promptly.
- Ensured adherence to safety protocols and infection control measures.
Receptionist
MD Clinic
Sunshine, Vic
05.2005 - 08.2009
- Greeted patients and visitors warmly upon arrival at the medical clinic.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Scheduled patient appointments using electronic health record software efficiently.
- Communicated effectively with healthcare providers regarding patient inquiries and needs.
- Processed patient payments and handled billing inquiries promptly and accurately.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
Dental Assistant/Dental Nurse/Dental Nure/Dental Nurce/Receptionist Assistant
Dr AJ Chepul
Sunshine, VIC
11.1988 - 04.1999
- Assisted in patient care by preparing treatment rooms and sterilizing instruments.
- Managed patient records and updated information in digital systems efficiently.
- Supported dentists during procedures by handing over tools and materials as needed.
- Scheduled appointments and coordinated with patients for follow-up visits effectively.
- Maintained inventory of dental supplies and placed orders when necessary.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Education
Certificate of Proficiency in Dental Nursing - Dental Nursing
ADA
Melbourne, VIC11-1992
High School Diploma -
St Albans High School
St Albans, VIC01-1983
Skills
- Patient care and support
- Multi-line phone operation
- Medical billing
- Instrument sterilization
- Dental record management
- Treatment room preparation
- Infection control strategies
- Appointment scheduling
Affiliations
- Gardening
- Gold detecting
Languages
Croatian
Native/ Bilingual
References
References available upon request.
Timeline
Dental Nurse/Dental Nure/Dental Nurce/Receptionist Assistant
Eltham Family Dental
03.2012 - Current
Receptionist
MD Clinic
05.2005 - 08.2009
Dental Assistant/Dental Nurse/Dental Nure/Dental Nurce/Receptionist Assistant
Dr AJ Chepul
11.1988 - 04.1999
Certificate of Proficiency in Dental Nursing - Dental Nursing
ADA
High School Diploma -
St Albans High School