Bobbala Pranathi Reddy
Pendle Hill,NSW
Summary
Dynamic and results-driven professional with over 7 years of experience in healthcare operations and process development, demonstrating expertise in medical billing, claim submission, HIPAA compliance, and team leadership. Proven track record of optimizing operational efficiency and enhancing service delivery within healthcare settings. Currently pursuing a Master’s in IT to effectively integrate technology-driven solutions into healthcare operations, fostering innovation and improving patient outcomes. Committed to leveraging extensive industry knowledge to drive strategic initiatives and elevate organizational performance.
Overview
9
9
years of professional experience
Work History
Management Trainees
Optum Health Care
07.2021 - 08.2025
- Led and monitored performance of a 19-member team, ensuring projects were completed on time and within budget.
- Directed cross-functional teams, identified skill gaps, and implemented training plans to enhance productivity.
- Delivered regular progress reports to management, highlighting risks and recommending solutions.
- Streamlined workflows by collaborating with IT teams to resolve system issues and improve process efficiency.
- Recognized for maintaining 100% accuracy and quality for 6 months as an associate.
Process Developer
Genpact
05.2016 - 05.2021
- Managed medical billing operations including claim submission, denial management, and patient account follow-up.
- Mentored new associates, improving ramp-up speed and enabling team members to consistently achieve quality targets.
- Conducted random audits, identified error trends, and implemented corrective actions to maintain compliance.
- Prepared and presented monthly operational reviews to higher management.
- Facilitated client meetings to enhance SOPs, escalated challenges, and proposed process improvements.
- Trained and guided team members, grooming them for leadership roles and improving overall performance.
Education
Master's Degree -
University of Newcastle
Newcastle, NSWBachelor of Technology -
Avanthi Group of Institutions And Technology,
04-2016
Skills
- Medical Billing & Claim Submission (HIPAA Compliance)
- Insurance Verification & Denial Management
- Accounts Receivable & Payment Posting
- Team Leadership, Mentoring & Training
- Process Improvement & Quality Assurance
- Project Management & Client Communication
- Data Analysis & Reporting (Excel)
- Adaptability, Decision-Making & Relationship Building
Accomplishments
- Awarded Best Trainee during training for outstanding adaptability and learning.
- Consistently maintained 100% quality as an associate for 6 months.
- Initiated and implemented site-level process improvements that enhanced productivity and reduced errors.
Timeline
Management Trainees
Optum Health Care
07.2021 - 08.2025
Process Developer
Genpact
05.2016 - 05.2021
Master's Degree -
University of Newcastle
Bachelor of Technology -
Avanthi Group of Institutions And Technology,
Training
- Served as Training SPOC, identifying weak areas and designing training modules to improve performance.
- Provided mentoring, quick reference guides, and tips to improve accuracy and efficiency.
- Conducted random audits and ensured 100% compliance with process standards
Similar Profiles
Enid KemlageEnid Kemlage
Claims Representative at Optum Health CareClaims Representative at Optum Health Care
NIDHI SHETTYNIDHI SHETTY
Medical Coder (ICD-10) at Optum Health CareMedical Coder (ICD-10) at Optum Health Care
Jessica CoulterJessica Coulter
Clinical Quality Auditor at Optum Health CareClinical Quality Auditor at Optum Health Care
Rohitkumar PatelRohitkumar Patel
Machine Operator at Adaptas Solutions Pty LtdMachine Operator at Adaptas Solutions Pty Ltd
Champa CasperszChampa Caspersz
Hairdresser at Ceylon Stylish CutHairdresser at Ceylon Stylish Cut