Bobbala Pranathi Reddy
Pendle Hill,NSW
Summary
Dynamic and results-driven professional with over 7 years of experience in healthcare operations and process development, demonstrating expertise in medical billing, claim submission, HIPAA compliance, and team leadership. Proven track record of optimizing operational efficiency and enhancing service delivery within healthcare settings. Currently pursuing a Master’s in IT to effectively integrate technology-driven solutions into healthcare operations, fostering innovation and improving patient outcomes. Committed to leveraging extensive industry knowledge to drive strategic initiatives and elevate organizational performance.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Shell
North rock
10.2025 - Current
- Provided friendly and efficient customer service in a busy fuel station environment
- Operated POS systems, handled cash and card payments accurately
- Assisted customers with fuel pumps, products, and general enquiries
- Restocked shelves and monitored inventory levels
- Maintained cleanliness and followed WHS and safety procedures
- Worked effectively as part of a team during peak hours
Management Trainees
Optum Health Care
07.2021 - 08.2025
- Led and monitored performance of a 19-member team, ensuring projects were completed on time and within budget.
- Directed cross-functional teams, identified skill gaps, and implemented training plans to enhance productivity.
- Delivered regular progress reports to management, highlighting risks and recommending solutions.
- Streamlined workflows by collaborating with IT teams to resolve system issues and improve process efficiency.
- Recognized for maintaining 100% accuracy and quality for 6 months as an associate.
Process Developer
Genpact
05.2016 - 05.2021
- Managed medical billing operations including claim submission, denial management, and patient account follow-up.
- Mentored new associates, improving ramp-up speed and enabling team members to consistently achieve quality targets.
- Conducted random audits, identified error trends, and implemented corrective actions to maintain compliance.
- Prepared and presented monthly operational reviews to higher management.
- Facilitated client meetings to enhance SOPs, escalated challenges, and proposed process improvements.
- Trained and guided team members, grooming them for leadership roles and improving overall performance.
Education
Bachelor of Technology -
Avanthi Group of Institutions And Technology,
04-2016
Master's Degree -
University of Newcastle
Newcastle, NSWSkills
- Medical Billing & Claim Submission (HIPAA Compliance)
- Insurance Verification & Denial Management
- Accounts Receivable & Payment Posting
- Team Leadership, Mentoring & Training
- Process Improvement & Quality Assurance
- Project Management & Client Communication
- Data Analysis & Reporting (Excel)
- Adaptability, Decision-Making & Relationship Building
Availability
- Visa Status: Holding valid student visa with part-time work rights
- Availability: Flexible to work on weekdays (Tue–Thu) and weekends as required.
Training
- Served as Training SPOC, identifying weak areas and designing training modules to improve performance.
- Provided mentoring, quick reference guides, and tips to improve accuracy and efficiency.
- Conducted random audits and ensured 100% compliance with process standards
References available upon request
- P.Sai Ganesh
Timeline
Customer Service Representative
Shell
10.2025 - Current
Management Trainees
Optum Health Care
07.2021 - 08.2025
Process Developer
Genpact
05.2016 - 05.2021
Bachelor of Technology -
Avanthi Group of Institutions And Technology,
Master's Degree -
University of Newcastle