Bobbi-Jo Bob
Gymea,Australia
Summary
Driven by a passion for customer service excellence and a flair for creativity, I excelled at Rockwear, boosting sales by 15% through expert product recommendations and superior service. My adaptability and effective communication fostered teamwork and ensured operational efficiency, showcasing my ability to thrive in fast-paced retail environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Trainee Assistant Store Manager
Rockwear
Menai, Australia
01.2025 - Current
- Welcome customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Organise store by returning merchandise to proper areas and restocked displays.
- Operate the cash register efficiently and accurately processed payments.
- Watch for and recognized security risks and thefts to prevent or handle situations.
- Participate in promotional activities to increase sales volumes.
- Engage positively with each customer, providing professional, and polite support for sales and service needs.
- Perform floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Check shipment pack slips to confirm quantities and correct merchandise in delivery.
- Help train new staff members on store policies and procedures.
- Maintain cleanliness and organization of store shelves and displays.
- Adhere to all health and safety regulations while on the sales floor.
- Recommend, selected and located merchandise based on customer desires.
- Resolve customer complaints in an effective manner.
Early Childhood Assistant
Footsteps
Woolaware, Australia
07.2024 - 01.2025
- Assisting with Child Supervision
- Encouraging positive behavior and social interactions
- Participating with playtime and structured activities
- Supporting Learning and Development
- Providing Basic Care
- Classroom & Environment Support
- Communicating with parents about daily activities
- Maintaining hygiene and cleanliness in the childcare area
- Helping develop fine motor and cognitive skills
Retail Associate
Perfect Stranger
Liverpool, Australia
02.2023 - 07.2023
- Stays up to date on all domestic and international fashion trends
- Proficient with point-of-sale software
- Excellent communication skills
- Willing to work any shift and any day
- Always learns customer service policies
- Versatile in the number of stations that can be covered in the store
- Assisted customer service staff with returns throughout the day
- Resolved customer complaints and inquiries in a timely and professional manner
- Recommended products that meet customer needs, resulting in a 15% increase in sales
- Collaborated with colleagues to ensure efficient workflow and customer service
Retail Associate
Rockwear
Menai, Australia
12.2021 - 02.2023
- Greeted customers and worked to determine their needs in a professional and enthusiastic manner
- Remained up to date on the latest store offerings, promotions, and sales
- Collaborated with team members to ensure day-to-day tasks were met with precision in a timely manner
- Utilised proper selling techniques and product knowledge to provide the best customer service possible
- Worked to keep the floor neat, organised, and well stocked
- Followed all store protocols and safety regulations
- Built trusting relationships with Store Managers
- Assisted in stocking the shelves with new products and replacing products that had been moved during the day
- Responsible for tracking sales and making sure the register was even at the end of the day
- Helped set up marketing displays before major buying seasons such as back to school and the holidays
- Assisted in the training of new retail staff
- Trained and managed a team of retail sales associates to achieve high customer service ratings and successfully meet sales targets
- Demonstrated excellent customer service skills in a fast-paced retail environment and achieved employee-of-the-month honours
- Performed miscellaneous duties as assigned
Hospitality Associate
Red Rooster
Sydney, Australia
09.2021 - 12.2021
- Greeted customers promptly and with a friendly and engaging attitude
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Mastered point-of-service (POS) computer system for automated order taking
Education
HLTAID012 - Provide First Aid in an education and care setting
01.2028
HLTAID010 - Provide basic emergency life support
01.2028
HLTAID011 - Provide First Aid
01.2028
High School Diploma -
Port Hacking High
01.2028
HLTAID009 - Provide cardiopulmonary resuscitation
01.2026
White Card -
Allies Security
03.2025
Responsible Services Alcohol
Clear To Work
Online03-2025
Skills
- Creativity
- Adaptability
- Efficient Learning Ability
- Problem solving
- Store maintenance
- Teamwork & Collaboration
- Prioritisation and Scheduling
- Multitasking
- Customer Service Excellence
- Warehouse coordination
- Flexible schedule availability
- Effective communication
Hobbies and Interests
- Make-Up
- Fashion
- Perfume
- Dancing
- NRL
- Music
References
- Natasha Byrnes, Rockwear Store Manager, Menai, Hurstville, NSW, (02) 7203 5231
- Joanne Cox, Client Services Manager NSW, ISS Facilities Services / ANZ, 0475887727
- Jodi Tarpy, Operations Supervisor, Fernwood Kirrawee, 0401299232
- Lulu Taia, Team Leader Youth Worker, 0403219730
Languages
English
Certification
- First Aid
- White Card
- RSA
Languages
English
Professional
Timeline
Retail Trainee Assistant Store Manager
Rockwear
01.2025 - Current
Early Childhood Assistant
Footsteps
07.2024 - 01.2025
Retail Associate
Perfect Stranger
02.2023 - 07.2023
Retail Associate
Rockwear
12.2021 - 02.2023
Hospitality Associate
Red Rooster
09.2021 - 12.2021
HLTAID012 - Provide First Aid in an education and care setting
HLTAID010 - Provide basic emergency life support
HLTAID011 - Provide First Aid
High School Diploma -
Port Hacking High
HLTAID009 - Provide cardiopulmonary resuscitation
White Card -
Allies Security
Responsible Services Alcohol
Clear To Work
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