Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Languages
Certification
Languages
Timeline
Generic

Bobbi-Jo Bob

Gymea,Australia

Summary

Driven by a passion for customer service excellence and a flair for creativity, I excelled at Rockwear, boosting sales by 15% through expert product recommendations and superior service. My adaptability and effective communication fostered teamwork and ensured operational efficiency, showcasing my ability to thrive in fast-paced retail environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Trainee Assistant Store Manager

Rockwear
Menai, Australia
01.2025 - Current
  • Welcome customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Organise store by returning merchandise to proper areas and restocked displays.
  • Operate the cash register efficiently and accurately processed payments.
  • Watch for and recognized security risks and thefts to prevent or handle situations.
  • Participate in promotional activities to increase sales volumes.
  • Engage positively with each customer, providing professional, and polite support for sales and service needs.
  • Perform floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Check shipment pack slips to confirm quantities and correct merchandise in delivery.
  • Help train new staff members on store policies and procedures.
  • Maintain cleanliness and organization of store shelves and displays.
  • Adhere to all health and safety regulations while on the sales floor.
  • Recommend, selected and located merchandise based on customer desires.
  • Resolve customer complaints in an effective manner.

Early Childhood Assistant

Footsteps
Woolaware, Australia
07.2024 - 01.2025
  • Assisting with Child Supervision
  • Encouraging positive behavior and social interactions
  • Participating with playtime and structured activities
  • Supporting Learning and Development
  • Providing Basic Care
  • Classroom & Environment Support
  • Communicating with parents about daily activities
  • Maintaining hygiene and cleanliness in the childcare area
  • Helping develop fine motor and cognitive skills

Retail Associate

Perfect Stranger
Liverpool, Australia
02.2023 - 07.2023
  • Stays up to date on all domestic and international fashion trends
  • Proficient with point-of-sale software
  • Excellent communication skills
  • Willing to work any shift and any day
  • Always learns customer service policies
  • Versatile in the number of stations that can be covered in the store
  • Assisted customer service staff with returns throughout the day
  • Resolved customer complaints and inquiries in a timely and professional manner
  • Recommended products that meet customer needs, resulting in a 15% increase in sales
  • Collaborated with colleagues to ensure efficient workflow and customer service

Retail Associate

Rockwear
Menai, Australia
12.2021 - 02.2023
  • Greeted customers and worked to determine their needs in a professional and enthusiastic manner
  • Remained up to date on the latest store offerings, promotions, and sales
  • Collaborated with team members to ensure day-to-day tasks were met with precision in a timely manner
  • Utilised proper selling techniques and product knowledge to provide the best customer service possible
  • Worked to keep the floor neat, organised, and well stocked
  • Followed all store protocols and safety regulations
  • Built trusting relationships with Store Managers
  • Assisted in stocking the shelves with new products and replacing products that had been moved during the day
  • Responsible for tracking sales and making sure the register was even at the end of the day
  • Helped set up marketing displays before major buying seasons such as back to school and the holidays
  • Assisted in the training of new retail staff
  • Trained and managed a team of retail sales associates to achieve high customer service ratings and successfully meet sales targets
  • Demonstrated excellent customer service skills in a fast-paced retail environment and achieved employee-of-the-month honours
  • Performed miscellaneous duties as assigned

Hospitality Associate

Red Rooster
Sydney, Australia
09.2021 - 12.2021
  • Greeted customers promptly and with a friendly and engaging attitude
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Communicated clearly and positively with coworkers and management
  • Mastered point-of-service (POS) computer system for automated order taking

Education

HLTAID012 - Provide First Aid in an education and care setting

01.2028

HLTAID010 - Provide basic emergency life support

01.2028

HLTAID011 - Provide First Aid

01.2028

High School Diploma -

Port Hacking High
01.2028

HLTAID009 - Provide cardiopulmonary resuscitation

01.2026

White Card -

Allies Security
03.2025

Responsible Services Alcohol

Clear To Work
Online
03-2025

Skills

  • Creativity
  • Adaptability
  • Efficient Learning Ability
  • Problem solving
  • Store maintenance
  • Teamwork & Collaboration
  • Prioritisation and Scheduling
  • Multitasking
  • Customer Service Excellence
  • Warehouse coordination
  • Flexible schedule availability
  • Effective communication

Hobbies and Interests

  • Make-Up
  • Fashion
  • Perfume
  • Dancing
  • NRL
  • Music

References

  • Natasha Byrnes, Rockwear Store Manager, Menai, Hurstville, NSW, (02) 7203 5231
  • Joanne Cox, Client Services Manager NSW, ISS Facilities Services / ANZ, 0475887727
  • Jodi Tarpy, Operations Supervisor, Fernwood Kirrawee, 0401299232
  • Lulu Taia, Team Leader Youth Worker, 0403219730

Languages

English

Certification

  • First Aid
  • White Card
  • RSA

Languages

English
Professional

Timeline

Retail Trainee Assistant Store Manager

Rockwear
01.2025 - Current

Early Childhood Assistant

Footsteps
07.2024 - 01.2025

Retail Associate

Perfect Stranger
02.2023 - 07.2023

Retail Associate

Rockwear
12.2021 - 02.2023

Hospitality Associate

Red Rooster
09.2021 - 12.2021

HLTAID012 - Provide First Aid in an education and care setting

HLTAID010 - Provide basic emergency life support

HLTAID011 - Provide First Aid

High School Diploma -

Port Hacking High

HLTAID009 - Provide cardiopulmonary resuscitation

White Card -

Allies Security

Responsible Services Alcohol

Clear To Work

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