Bohye (Julie) JUNG
Rouse Hill,NSW
Summary
Reliable employee seeking customer contact officer position. Professional and experienced sales professional prepared for this role. Strong focus on team collaboration and achieving results. Known for flexibility, reliability, and effective communication. Skills include customer service, inventory management, and sales techniques. Employers value problem-solving abilities and positive attitude.
Overview
12
12
years of professional experience
Work History
Cleaner
Eric Cleaning
11.2019 - Current
- Worked on cleaning team to service home cleaning.
- Handled equipment, chemicals and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Receptionist
Redmyre Medical
03.2022 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared and processed patient referrals and transfer requests.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported office staff and operational requirements with administrative tasks.
Assistant Educator
Lavender Day Care
01.2020 - 03.2020
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Taught children with creative approaches, methods and techniques.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Store Manager
Chatime
05.2014 - 08.2015
- Trained employees to consistently exceed customers' expectations and provide superior service.
- Secured daily cash by verifying totals and making nightly deposits.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Retail Assistant
IGA Supermarket
05.2013 - 01.2014
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Diploma - Early Childhood Education And Care
Reach For Training
01.2021
Certificate III - Early Childhood Education And Care
Reach For Training
12.2019
Diploma - Physiotherapy
Dongju College
03.2007
Skills
- Client Needs Assessment
- Customer Complaint Resolution
- Korean translation
- Service recommendations
- Excellent teamwork
- Customer care
Referees
Sarah Won: 0424 756 277
Key Achievements
- Received the Silver prize "the best store of the years" in 2014 and 2015 Chatime
Timeline
Receptionist
Redmyre Medical
03.2022 - 06.2024
Assistant Educator
Lavender Day Care
01.2020 - 03.2020
Cleaner
Eric Cleaning
11.2019 - Current
Store Manager
Chatime
05.2014 - 08.2015
Retail Assistant
IGA Supermarket
05.2013 - 01.2014
Certificate III - Early Childhood Education And Care
Reach For Training
Diploma - Physiotherapy
Dongju College
Diploma - Early Childhood Education And Care
Reach For Training
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