Bonnie Chen
Algester,QLD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Waitress
Sushi Train Capalaba
Capalaba, QLD
03.2021 - 04.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Genki sushi train
Adelaide, SA
12.2019 - 06.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waiting staff
Chao Chow MaLaTang
Adelaide
12.2019 - 02.2021
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Efficiently managed reservation bookings, accommodating both walk-in guests and large parties while minimizing wait times.
- Played an integral role in achieving high health inspection scores by adhering to strict sanitation guidelines.
Ginza Japanese restaurant (Unley)
04.2018 - 03.2019
Kirala sushi train (Marion)
12.2017 - 03.2018
The Crane Japanese restaurant (Glenelg)
10.2015 - 06.2017
Kingdom Chinese Restaurant (Chinatown)
01.2015 - 07.2015
Shift Leader
Motto Motto Gardencity
Upper Mount Gravatt
04.2022 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
Bachelor - Nursing
Flinders University
Adelaide, SA11.2020
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Flexible Schedule
Skills - Customer Service
Able to answer phones, take notes and treat customers with attentive and respect under stress, processing payments: cash and EFTPOS.
Personality Traits
- Effective Communication Skills: Articulate communicator with appreciation for different communication styles required when working with team members or customers.
- Honest and Reliable: Strong morals and ethics ensuring honesty, reliability and ability to responsibly undertake tasks.
- Flexible: Understanding of the need for flexibility in order to support last-minute demands and changes. Comfortable with changing environments and situations, ensuring ability to remain flexible and adaptable.
- Time Management: Dedication to effective prioritisation and management of time by allocating tasks and recording activities in diaries and daily to-do lists.
References
Herman (General Manager), Crane Japanese restaurant, 0426500022
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Professional Working
Timeline
Shift Leader
Motto Motto Gardencity
04.2022 - 05.2024
Waitress
Sushi Train Capalaba
03.2021 - 04.2022
Waitress
Genki sushi train
12.2019 - 06.2020
Waiting staff
Chao Chow MaLaTang
12.2019 - 02.2021
Ginza Japanese restaurant (Unley)
04.2018 - 03.2019
Kirala sushi train (Marion)
12.2017 - 03.2018
The Crane Japanese restaurant (Glenelg)
10.2015 - 06.2017
Kingdom Chinese Restaurant (Chinatown)
01.2015 - 07.2015
Bachelor - Nursing
Flinders University