Bonnie Day
Lathlain
Summary
I'm a reliable individual with exceptional people skills offering over 6 years retail experience in both front end and backroom store positions. I have demonstrated skill with customer service and confidence speaking to customers, with expertise in greeting, product recommendations, and advising accurate help. I am committed to learning new roles and processes to support all areas and service initiatives.
Overview
8
8
years of professional experience
Work History
Retail Worker
Kmart
05.2023 - Current
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns
- Answered phone promptly and directed incoming calls to correct offices
- Resolved customer problems and complaints.
- Run photo centre and managing ordering
- Process refunds online and in store
- Handle cash in the morning, open the tills
- Process store markdowns and shrinkage
- Responded to inquiries from callers seeking information.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with regular clients through professional demeanour and excellent interpersonal skills.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Supermarket Worker
IGA
09.2022 - 03.2023
- Pleasantly greeted customers and provided prompt and courteous service.
- Filled and rotated grocery products ensuring that expired or spoiled items were immediately removed
- Disposed of rubbish and made sure the store was tidy
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Retrieved items for customers and verified prices.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Recommended products to customers to drive sales.
Supermarket Worker
Coles
10.2019 - 09.2022
- Check product rotation to remove outdated products
- Stock shelves and displays quickly and efficiently
- Greet all customers efficiently, answer all their queries
- Identify customer needs and make appropriate recommendations
- Maintain knowledge about shelf plans and special bays (ends plans)
- Splitting loads into manageable and organized roll cages
- Maintaining store presentation by removing excess empty boxes from shelves
- Built very strong genuine relationships with coworkers across all departments
Junior Staff Member
Subway
01.2017 - 05.2017
- Extensive cleaning
- Prepping and handling food
- Restocking empty supplies
- Working the till
- Customer service
Education
Bachelor of Commerce - Economics
University of Western Australia
Perth, WAHigh School Diploma -
Margaret River Senior High School
Margaret River, WA11.2020
Skills
- Implementing Store Policies and Procedures
- Communication
- Quick Learning and Adaptability
- Meeting Sales Goals
- Product Recommendations
- Work Task Prioritization
- Visual Merchandising
- Sales and Promotions
Timeline
Retail Worker
Kmart
05.2023 - Current
Supermarket Worker
IGA
09.2022 - 03.2023
Supermarket Worker
Coles
10.2019 - 09.2022
Junior Staff Member
Subway
01.2017 - 05.2017
Bachelor of Commerce - Economics
University of Western Australia
High School Diploma -
Margaret River Senior High School
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