Bonnie Henderson-smith
Coffs Harbour,NSW
Summary
I have developed personally and professionally while working at Woolworths. Initially, it was a temporary job, not meant to be permanent, that required me to step out of my comfort zone and engage with other people by helping customers and working with my colleagues to complete tasks. My experience with alternating between supervising departments and being a team member contributed towards my current desire to advance my career beyond retail to other sectors and develop the identity I wish to have.
Overview
3
3
years of professional experience
Work History
Retail Supervisor
Woolworths
Coffs Harbour, NSW
02.2024 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored loss prevention efforts to minimise theft incidents and maintain overall store security.
- Supervising a team, working together and individually to get the job completed in the correct time.
Retail Worker
Woolworths
10.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Waitress
Thai Chai Yo
Woolgoolga, NSW
12.2021 - 01.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Higher Education Certificate -
Woolgoolga High School
Woolgoolga, NSW11.2021
Skills
- Task delegation
- Store organization
- Inventory control
- Customer service management
- Store maintenance
- Goal setting and achievement
Timeline
Retail Supervisor
Woolworths
02.2024 - Current
Retail Worker
Woolworths
10.2023 - Current
Waitress
Thai Chai Yo
12.2021 - 01.2023
Higher Education Certificate -
Woolgoolga High School