Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
References
Timeline
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Bonnie Jackson

Bonnie Jackson

Perth,WA

Summary

I am a highly-motivated employee with a desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. I am an enthusiastic employee with a want to work effectively unsupervised and quickly develop new skills. I am passionate about applying academic knowledge in real-world settings, and committed to continuous learning and professional development in the healthcare field.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cruise Attendant

Coral Expeditions
Darwin, NT
04.2024 - 04.2025
  • Served food and beverages to passengers during meals, snacks and special events.
  • Responded promptly to passenger inquiries or complaints regarding service issues or concerns.
  • Conducted safety drills according to company protocols ensuring that all passengers were aware of emergency procedures.
  • Provided guests with information on onboard amenities, activities, services and entertainment options.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.

Cafe Manager

Nourish and Feed
Perth , WA
10.2023 - 02.2024
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Ordered supplies needed for daily operations in a timely manner within budget constraints.
  • Recruited, trained, managed and evaluated cafe staff performance.
  • Set goals for staff performance while providing feedback to motivate them towards success.
  • Developed and implemented customer service policies and procedures for cafe staff.

Barista

Nourish and Feed
Perth, WA
02.2022 - 02.2023
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Maintained calm demeanor during high-volume periods and special events.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Wait Staff Member

Novotel Cairns Oasis
Cairns, QLD
06.2021 - 11.2021
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.

Barista

The Coffee Club
Perth, WA
02.2020 - 06.2021
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.

Education

Bachelor of Science - Health Sciences

Edith Cowan University
Perth, WA
11-2022

Ocean Reef Senior Highschool
Perth, WA
11-2019

Skills

  • Team Training and Development
  • Outgoing Personality
  • Order Management
  • Performance Improvement
  • Organizational Ability
  • Customer Experience Management
  • Conflict resolution
  • Effective communication
  • Safety procedures

Accomplishments

  • West Australian Marathon Club Participant- Brooks Joondalup Half Marathon, RunFun Rottnest Running Festival Half Marathon and Perth Running Festival Half Marathon
  • Child Legacy Organisation - Teaching English to local children at a school in Cambodia, assisting with grammar and punctual sentences with older children and helping younger ones understand a different alphabet
  • Palmerston House - Observed smart groups for addiction, phone screening assessments, and participated in therapy sessions and counsellor and addict group meetings. Contributed to the development of resources (worksheets and modules) to support family members.

Certification

  • AUSTSWIM Teacher of Swimming and Water Safety
  • St John's Ambulance CPR certificate
  • Boat skipper recreational license
  • National C Badge qualification- netball umpiring
  • Surf Rescue Certificate - surf cadets

Affiliations

  • Backpacking and travelling - I have backpacked extensively with my family and/or friends through Australia and South-East Asia, including Sulawesi, Borneo, Sumatra, the Philippines, and Malaysia. Upon completion of my year 12 studies, I backpacked with my two younger sisters to France and the UK. I also chose to live in Cairns and study online for one semester and traveled along the Queensland coast, undertaking sky diving and sailing along the way. February 2023- September 2023 I was solo travelling around Asia for 5 months and Europe for 2 months.

References

Sarah Haylett- Petty                                      Sara Walker 

Nourish and Feed Co-Owner                        Chief Purser,               

0401 683 837                                                 Coral Expeditions 

                                                                        0477 663 462

                                                                      

Timeline

Cruise Attendant

Coral Expeditions
04.2024 - 04.2025

Cafe Manager

Nourish and Feed
10.2023 - 02.2024

Barista

Nourish and Feed
02.2022 - 02.2023

Wait Staff Member

Novotel Cairns Oasis
06.2021 - 11.2021

Barista

The Coffee Club
02.2020 - 06.2021

Bachelor of Science - Health Sciences

Edith Cowan University

Ocean Reef Senior Highschool

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