Summary
Overview
Work History
Education
Skills
Passports
Certification
Languages
Timeline
Generic
May Rose Law

May Rose Law

Caravonica

Summary

Over 10 years experience in a range of fields: Administration, Hospitality, Tourism and Water Safety. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues. Experience in Luxury Resorts & Super Yachts.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cruise Attendant

Great Adventures Quicksilver Group
07.2024 - Current
  • Coordinated effectively with other departments to provide seamless services across companies fleet of vessels.
  • Participated in ongoing training and development opportunities, ensuring continuous growth and improvement in the various roles of position; Transfer Supervisor, Bar Attendant & Head of Food Service.
  • Assisted in maintaining a clean and safe environment for guests and crew members, serving food and beverages.

Lifeguard & Duty Manager

Tobruk Swimming Pool
08.2023 - 07.2024
  • Managing a team of lifeguards
  • Overseeing the day to day operations
  • Supervising patrons in and around pool area, problem solving and rule implementation with patrons
  • Primary First Responder & First Aider
  • Mentored fellow staff, trained effective monitoring and safe operations as per QLD guidelines of WHS and Life Saving QLD


Restaurant Supervisor

Cygnet Bay Pearl Farm
03.2023 - 07.2023
  • Coordinating and managing the day to day restaurant, bar service and assisting in the management of scheduled events
  • Handled team conflict
  • Streamlining operations
  • Ensuring and measuring guest satisfaction
  • Oversaw team performance, supporting team with leadership
  • F&B Service, Bartending.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.

Waitress & Head Bartender

Spirit Of Cairns
04.2022 - 07.2022
  • Assisting with dinner service onboard evening cruise for up to 90 customers
  • Table set up and service preparation, clearing of table for buffet service
  • Serving beverages and wines
  • Discussing wines with customers
  • Bar management, creating cocktails
  • Extensive garnish prep, daily stock take, ordering stock & cleaning
  • Working within a small team of wait staff
  • Assisting with training new employees

2nd Stewardess

Sydney, Super Yacht "Mischief" 52m
02.2021 - 02.2022
  • Providing Silver Service for up to 120 guests during events; Butlered Hors d' Oeuvres, A La Carte, made to order requests and daily chef created meal plans
  • Prompt food & beverage service
  • Assisting with planning private charters and large events
  • Tending bar, mixology and developed wine knowledge/pairings

Dive Instructor, Video/Photo Pro, Crew Trainer

Divers Den
01.2014 - 01.2021
  • Teaching all PADI dive courses across the fleet; SeaQuest, ReefQuest, AquaQuest, OceanQuest and Taka
  • Training staff safe dive operations, company policies & customer service
  • Ensuring compliance in PADI & QLD WHS for safe Diving & Snorkelling Operations
  • Photo & Video editing and sales

Shop Manager

Ningaloo Whale Shark n Dive
03.2020 - 10.2020
  • Selling company tours and dive equipment
  • High volume of customer calls and interactions in store
  • Conflict resolution
  • Operating in Rezdy booking system & POS
  • Creating boat manifests and liaising with owner and following up on any medical conditions with guests
  • Balancing finances end of day

Manager of Resorts Activities & Boats

Paradise Cove Island 5 Star Resort
01.2016 - 12.2016
  • Upholding 5 star resort standards within Dive Shop & Activities
  • Managing team of 12 local Staff
  • Organising dive & activity bookings with customers; up-selling private trips and scuba dives

Dive Instructor/Assist Chef/Deckhand/Assist Hostess

Mystic Tide Luxury Yacht
01.2015 - 12.2015
  • Assisting Chef with food preparation
  • Safe food handling
  • Delivering Silver Service with Chief Stewardess
  • Room service; turn up/down
  • Extensive cleaning interior & exterior

Education

High School Diploma -

Mossman State High School
01-2012

Skills

  • Administrative support
  • Office management
  • CPR, first aid, AED
  • Food and beverage service
  • Cleaning and sanitizing
  • Food preparation
  • Microsoft programs
  • Food safety
  • Safe alcohol service
  • Exceptional customer service
  • Emergency procedures
  • New employee training

Passports

  • Australia
  • United Kingdom
  • Republic of Ireland

Certification

  • First Aid Certification
  • PADI Dive Instructor
  • CPR/AED Certification
  • QLD Driver's License
  • Blue Card
  • National Police Check
  • Responsible Service of Alcohol

Languages

Italian
Limited Working
Japanese
Elementary

Timeline

Cruise Attendant

Great Adventures Quicksilver Group
07.2024 - Current

Lifeguard & Duty Manager

Tobruk Swimming Pool
08.2023 - 07.2024

Restaurant Supervisor

Cygnet Bay Pearl Farm
03.2023 - 07.2023

Waitress & Head Bartender

Spirit Of Cairns
04.2022 - 07.2022

2nd Stewardess

Sydney, Super Yacht "Mischief" 52m
02.2021 - 02.2022

Shop Manager

Ningaloo Whale Shark n Dive
03.2020 - 10.2020

Manager of Resorts Activities & Boats

Paradise Cove Island 5 Star Resort
01.2016 - 12.2016

Dive Instructor/Assist Chef/Deckhand/Assist Hostess

Mystic Tide Luxury Yacht
01.2015 - 12.2015

Dive Instructor, Video/Photo Pro, Crew Trainer

Divers Den
01.2014 - 01.2021

High School Diploma -

Mossman State High School

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