Bonnie Kikkert
Melbourne,VIC
Summary
Versatile administration professional skilled in managing diverse tasks and a myriad of projects with competing priorities on a daily basis. Practiced at driving improvements to quality, productivity, and service, demonstrated over 5 years of administration experience in the health sector. Proven track record of supporting professional needs with well-organised precision. Knowledgeable and familiar with both the population health and women's health field. Dedicated and successful at cultivating strong relationships and facilitating like-minded connection. Motivated and passionate individual with a 'can-do' attitude!
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrator - Business Systems
Western Public Health Unit
02.2024 - Current
- Maintains personnel records and update internal databases to support document management.
- Optimises stakeholder experience by delivering superior communication and effectively troubleshooting issues.
- Performs the role of secretariat for several internal and external committees, including the Communicable Disease Project Steering Committee, the Environmental Health Advisory Committee, and the Wellbeing Committee
- Supports changing demands by recommending improvements to business systems or procedures.
- Screens and transfers incoming calls, takes down messages, and transmits information and documents to internal personnel.
- Ensures senior management is well-informed by preparing and presenting project status reports.
- Coordinates numerous small- and large-scale projects to meet organisational requirements.
- Develops and deepens relationships with key stakeholders.
- Analyses project performance data to identify areas of improvement.
- Demonstrates strong organisational and time management skills while managing multiple projects.
- Helps coordinate responses to emerging public health issues and disease outbreaks.
Lead Maternity Coordinator/Executive Assistant
Private Consulting Rooms
06.2021 - 12.2023
- Created pamphlets, videos and other health education materials to promote health sexual health awareness and preventive health practices.
- Handled confidential and sensitive information with discretion, empathy, and tact.
- Liased with, and was the first point of call for, all maternity patients.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Consulted nurses on team to improve service provided for each patient.
Media/Campaign Intern
The Office of Hon. Catherine King MP
03.2022 - 09.2022
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Supported public relations managers with writing, researching and preparation of materials.
- Produced and distributed brochures, newsletters and campaign kits.
- Facilitated press conferences and other media events to raise visibility.
- Studied objectives and promotional policies to develop public relations strategies to promote ideas.
Medical Secretary
Hobart Heart Centre
06.2019 - 02.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Maintained current and accurate medical records for patients.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Supported office staff and operational requirements with administrative tasks.
Service Team Member
Coles Group
09.2017 - 02.2020
- Displayed professionalism when interacting with children, families, partners, and fellow team members.
- Set and enforced performance and service standards to keep consistent, high-quality environments devoted to customer satisfaction.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Developed and integrated icebreakers, team builders, service training, and reflection.
- Provided technical assistance with service operations and connected participants to external resources.
Education
Master of Public Health -
The University of Melbourne
Melbourne, VIC01-2023
Certificate - Vaccinology And Immunisation Science
Peter Doherty Institute For Infection And Immunity
Melbourne, VIC09-2024
Certificate - Maternal And Child Health
Unite For Sight Global Health University
Online05-2023
Bachelor of Arts - Politics (Public Policy) And International Studies
University of Melbourne
Melbourne, VIC01-2023
Certificate IV in Health Administration -
Holmesglen Institute of TAFE
Melbourne, VIC08-2021
Certificate III in Business Administration -
TasTAFE
Hobart, TAS01-2020
Certificate III in Health Services Assistance -
Hobart College
Hobart, TAS11-2019
Skills
- Analytical thinker and planner
- Systematic problem solver
- Excellent written and verbal communicator
- Collaborative team-player
- Innovative
- Reliable
- Empathetic
Proficient in:
- Inter-departmental communication
- Project management
- Workflow coordination
- Quality control
- Document and data management
Certification
- Health and Safety Representative Initial.
- First Aid Certificate.
- COVID-19 Infection Control Certificate.
- Working With Children's Check.
Timeline
Administrator - Business Systems
Western Public Health Unit
02.2024 - Current
Media/Campaign Intern
The Office of Hon. Catherine King MP
03.2022 - 09.2022
Lead Maternity Coordinator/Executive Assistant
Private Consulting Rooms
06.2021 - 12.2023
Medical Secretary
Hobart Heart Centre
06.2019 - 02.2020
Service Team Member
Coles Group
09.2017 - 02.2020
- Health and Safety Representative Initial.
- First Aid Certificate.
- COVID-19 Infection Control Certificate.
- Working With Children's Check.
Master of Public Health -
The University of Melbourne
Certificate - Vaccinology And Immunisation Science
Peter Doherty Institute For Infection And Immunity
Certificate - Maternal And Child Health
Unite For Sight Global Health University
Bachelor of Arts - Politics (Public Policy) And International Studies
University of Melbourne
Certificate IV in Health Administration -
Holmesglen Institute of TAFE
Certificate III in Business Administration -
TasTAFE
Certificate III in Health Services Assistance -
Hobart College
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